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ICAEW Tax and VAT Helpline provided by Markel Tax

ICAEW Tax and VAT helpline is a subscription based service provided by Markel Tax (formerly Abbey Tax). It offers expert, practical advice on UK tax and VAT issues and trends.

Exclusive content
Access to our exclusive resources is for specific groups of students and members.
ICAEW Tax and VAT helpline is a subscription based service provided by Markel Tax (formerly Abbey Tax). It offers expert, practical advice on UK tax and VAT issues and trends.

About the service

The service is telephone advice only. Areas covered include income and corporation tax, CGT, IHT, PAYE, NIC and VAT matters, as well as advice and guidance on dealing with investigations.

All advisors are either ex-HMRC or have trained in practice.

The helpline is available from 09:00 to 17:00, Monday to Friday (except Bank Holidays).

There are two main categories of subscription:

Markel Light  Provides for a maximum number of 20 queries during a 12-month period. For those firms whose needs are limited to the odd call, perhaps using the advice line as a sounding board.


Provides up to 40 queries during a 12-month period. Ideal for firms who want to have a team of Tax & VAT Advisors on hand at the end of the telephone.

To subscribe to this service, please download an application form.

Completed application forms should be returned to Markel Tax. Payment can be made via cheque or credit card over the telephone on 0345 223 2727.

If you have any queries about the helpline, please contact Markel Tax, on 0345 223 2727 or e-mail icaewhelpline@markel.com

Additional support resources

For all ICAEW Members

A range of technical resources on tax topics are available on icaew.com/tax. This includes resources that are free to all members as well as Tax Faculty resources that no longer require an additional subscription for ICAEW members, including TAXconnect.

ICAEW members can access a selection of answers to Frequently Asked Questions from Markel Tax online. You do not have to be an Markel Tax subscriber to access the FAQs.

The Library & Information Service enquiry helpline is available to all ICAEW members and students and can assist with researching your query.

For users in eligible firms

Eligible firms have free access to Bloomsbury Professional’s comprehensive online library, through the Bloomsbury Accounting and Tax Service. This comprises more than 60 titles from some of the country’s leading tax and accounting subject matter experts. Available for all staff and ICAEW students working in an eligible firm. Separate registration required.

Latest Markel Tax FAQs

Note these FAQs were correct at the time of going to press and should be considered as principles based guidance. To check current validity, call the Markel Tax helpline.

Contact Markel Tax

PDF (267kb)

Download and print the application form.

Download0345 223 2727
Advisory helpline

Contact our team of dedicated advisory experts for general enquiries, or questions about your membership, CPD, becoming a member or career support advice.

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Discuss personal worries about health or family, money troubles or work-related concerns with our volunteer team, who are always on hand to offer assistance.

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Free research service

The Library & Information Service enquiry helpline is available to all ICAEW members and students. Contact us with your enquiry and we will aim to respond within 24 hours.

+44 (0)20 7920 8620 library@icaew.com