The introduction of mandatory email subject headings has been put in place by HMRC to help it deal with IVA enquiries as efficiently as possible. A summary of this requirement is shown below, along with a link to the full bulletin.
Email inbox
Send your email to: vas@hmrc.gov.uk
You must use one of these subject lines
When contacting HMRC about IVAs, you should use one of the following subject lines:
- Proposals Deadline dd/mm/yyyy
- Variations Deadline dd/mm/yyyy
- Adjournments
- Chair Reports
- Annual Reports
- Fails/Terminations
- Claim/Proof of Debt/Progress chasing
- Completions
- Repayment
Do not include the name of the insolvency case in the email subject heading or use any other characters.
What should be included in the email
Include the following information within the body of the email, your client’s:
- National Insurance number
- Self Assessment unique registration number
- PAYE reference number — if your client is an employer
- VAT registration number — if your client is VAT registered
This will help the team to deal with your query as quickly as possible. Failure to comply may result in significant delays to case processing.
Do not:
- send duplicate requests
- send by post unless there is a specific requirement
- request a final claim until all tax returns have been submitted, as any requests will be automatically deleted
More information
- Read the bulletin in full
- Working with insolvency practitioners - GOV.UK - How to contact and get help from HMRC's voluntary arrangements service for businesses and individuals in temporary financial difficulties.
