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Are you listening?
Physical, mental and emotional distractions, plus the type of listener we are, can influence how we connect with people in conversation. Janie Van Hool explains how we can cut through the noise to listen well
Just imagine: you’re part of a conversation at an event held in a big, draughty aircraft hangar. It’s freezing cold, you’re hungry and your feet hurt. You know you have to leave soon because you can’t miss the last train home. You’re having a discussion with someone you’ve met previously, but don’t know well and they’re talking about the challenges they’re having at work. They’re not from your organisation and your business doesn’t have the problems they are describing.