Louise Coleman has been appointed Chief Membership Officer effective from 19 November 2025.  In this role, she will lead the development and implementation of the Institute’s global membership strategy. This includes developing the member value proposition and enhancing the member experience from admission through to life membership to increase engagement and satisfaction.  

Louise has more than 20 years’ experience across the financial, legal and media sectors. Most recently, she served as Global Head of Customer Success and Service Delivery at Fitch Solutions where she played a pivotal role in shaping the company’s global client engagement strategy and leading the development of the customer success function.

ICAEW has named Dana Day as Chief Learning Officer. She will join the Institute on 5 January 2026 and lead lifelong learning provision for students and members. This includes the ongoing development of the ACA qualification, pathways to membership, CPD opportunities and new qualifications.

Dana brings 25 years of experience from the education and financial sectors.  She is currently Managing Director, Global Partnerships & Business Development at CFA Institute, the global association of investment professionals.

Laetitia Rennie has been appointed Chief Brand and Marketing Officer effective from 5 January 2026. She will lead ICAEW’s brand and marketing strategy to further drive student and member engagement, retention and growth.

Laetitia joins ICAEW from London Business School, where she served as Chief Marketing & Creative Officer, leading the School’s global brand strategy and creative direction.

All three roles will report directly to ICAEW Chief Executive, Alan Vallance and form part a strengthened C-suite team based around nine pillars. 

Commenting on the appointments, Alan Vallance said: “I am delighted to welcome Louise, Dana and Laetitia to ICAEW and congratulate them on their appointments. I look forward to working with them as we take forward our ambitious new strategy and reshape our operations for long term success. Their collective expertise and fresh energy will be invaluable as we seek to strengthen our membership offer, further develop our learning proposition and enhance our global brand.”

Louise Coleman added:  “It’s a privilege to join ICAEW at such a pivotal time for the profession. I’m excited by the opportunities that lie ahead and look forward to drawing on my commercial experience to strengthen the value of membership, deepen engagement and help shape how ICAEW supports and connects its global community for the future”

Dana Day commented: “It’s an honour to join ICAEW, an organisation with a powerful combination of heritage, purpose, and ambition. The opportunity to lead the evolution of its learning strategy -ensuring members and students have the skills and confidence to thrive in a rapidly changing profession - is both inspiring and deeply aligned with my own values and experience.”

Laetitia Rennie said: “I’m honoured and excited to be joining ICAEW at such a meaningful point in its journey. ICAEW is one of the most respected professional bodies in the world, with a long history of impact and trust. With the refreshed strategy and the 150th Anniversary on the horizon, this is a powerful moment to bring new energy to a prestigious brand – one that continues to shape the future of the profession.

“I’m looking forward to partnering with colleagues and members to deepen our global reach, connect with new audiences, and steward a brand that’s as ambitious, bold, and forward-looking as the strategy and leadership team behind it.”

ENDS

Notes to editors: 

• Biographies below.
• The nine pillars are: Member experience and engagement; Lifelong Learning; Policy, communication and influence; Regulatory and professional standards; Brand and marketing; Finance and business services; People; Information and technology; and Strategy and governance.

Louise Coleman

Louise Coleman is an accomplished business leader with more than twenty years’ experience across the financial, legal and media sectors. Most recently, she served as Global Head of Customer Success and Service Delivery at Fitch Solutions where she played a pivotal role in shaping the company’s global client engagement strategy and leading the development of the customer success function. In this role, Louise led a diverse team across the Americas, EMEA and APAC regions, driving initiatives that enhanced customer experience and retention. She also led the digital transformation of customer support, using  technology to optimise service delivery and operational efficiency.  

Beyond her commercial achievements, Louise is deeply committed to people and culture. She was a founding member of Fitch Group’s Diversity, Equity and Inclusion Council and is a certified Mental Health First Aider. In her spare time, Louise enjoys travel, climbing mountains and supporting her son’s amateur rugby team.

Dana Day

Dana Day has a distinguished track record in business development, institutional partnerships, and education strategy across the global financial services sector. She is currently Managing Director, Global Partnerships & Business Development at CFA Institute.  In this role, she has repositioned CFA’s learning solutions and introduced a diversified product suite, embedding AI and modular learning approaches based on client feedback and market insights.  

Dana began her career in education at the Children’s Academy before transitioning to the investment management sector with Bernstein Wealth Management. She later joined Aviva Investors as Director of Business Development, focusing on trustee education before moving to her first role at CFA Institute, as Director of Institutional Partnerships.  Prior to her current position, she was an executive committee member at 20-20 Trustee Services Limited, and Director of Business Development at Cardano UK.  

Dana holds a bachelor’s degree in psychology/sociology from Cornell University which informs her approach to change management, team development, and stakeholder engagement. 

Laetitia Rennie

With more than two decades of experience, including over a decade at Saatchi & Saatchi London where she was a Managing Partner, Laetitia has deep expertise in strategic brand leadership, marketing transformation, and creative excellence. Laetitia is currently Chief Marketing & Creative Officer at London Business School, where she leads the School’s global brand strategy and creative direction.