HMRC periodically writes to agents to ask them to confirm who supervises them for anti-money laundering (AML) regulation purposes. The letter includes a questionnaire to be completed and returned to HMRC. What isn’t as clear is that the response must include a letter of confirmation from ICAEW. The required letter can be obtained by contacting firstname.lastname@example.org.
The impact on agents is serious; if a satisfactory response is not sent to HMRC, there is no further reminder or warning. Some months later, agent access to online HMRC services would be removed. The agent can still sign in to their agent online account, but will find that they don’t have access to services (sometimes only some services).
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