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Performance management

Use our selection of books, articles, links and guides to find more information on all aspects of managing business performance, including the balanced scorecard, benchmarking and total quality management.

What's on this page?

  • Topics
  • eBooks
  • Online articles
  • Useful links
  • Articles and books from the Library

Contact the Library

Expert help for your enquiries and research.

E  library@icaew.com

T  +44 (0)20 7920 8620



The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Key performance indicators: developing, implementing and using winning KPIs

Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization's current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex?essentially rendering them ineffectual, or at worse, counterproductive. [This book] provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards.

M is for (data) monkey: the Excel Pro's definitive guide to Power Query

Power Query is one component of the Power BI (Business Intelligence) product from Microsoft, and "M" is the name of the programming language created by it. As more business intelligence pros begin using Power Pivot, they find that they do not have the Excel skills to clean the data in Excel; Power Query solves this problem. This book shows how to use the Power Query tool to get difficult data sets into both Excel and Power Pivot, and is solely devoted to Power Query dashboarding and reporting.

Lean Six Sigma for dummies

A guide to the Lean Six Sigma management model.

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Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

With data visualization

The article discusses the importance for management accountants and finance professionals to learn about data visualization, its application to finance, as well as the tools and skills needed for its utilization to effectively transition to their role as strategic advisor in business.

Storage decisions for AI, machine learning and big data

Article looks at the fact that artificial intelligence and machine learning storage is not one-size-fits-all. Analytics work has varied storage requirements for capacity, latency, throughput and IOPS. The investment needed by larger artificial intelligence and business intelligence projects in storage, compute, and networking is discussed.

AI in data governance

The article explores the potential of artificial intelligence (AI) in improving small business data governance. Topics covered include the consideration of AI as a way to augment human intelligence, how AI can help in democratizing data governance, and the ability of AI in identifying internal and external data sets and evaluating the importance of the data sets to an organization's target performance metrics.

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Useful links

BPM Partners
A professional services firm that focuses on business performance management (BPM) solutions. Information includes newsletter, articles, white papers, and vendor guides. BPM Partners are the authors of the BPM Software Buyers Guide published in Business Finance magazine.

International Society for Performance Improvement
The ISPI website includes a wealth of information, including the full text of its online magazine PerformanceXpress and a useful online bookstore focusing on specialist titles in this area.

Measurement International
Website developed to promote the creator's books on performance management, with the option to view the table of contents for each title and download a selection of white papers in PDF format as part of the Perspectives Series.

Performance Management Network
Online network for management professionals which includes a resource centre packed with useful articles and contributions from members.

Centre for Business Performance
Research centre from the Cranfield School of Management which designs and implements business performance tools.

Atom Content Marketing guides

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

ICAEW accepts no responsibility for the content on any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them. Please see the full copyright and disclaimer notice.