INSSight: templates and guidance

For best results when using the templates from The Insolvency Service (INSS), insolvency practitioners (IPs) are advised to use this guidance when accessing the templates when informing INSS about:

• unclaimed receipts (and the creditor listings relating to those receipts);
• cheque and BACs payment requisitions;
• IVA registrations; and
• bulk transfer of bankruptcy, compulsory liquidation and non-compulsory liquidation cases.

The templates are available on GOV.UK.

• Insolvency practitioner forms: payments, unclaimed monies and statement requests

The templates to use have slightly different fields to previous versions.

For guidance purposes, mandatory fields appear as black text, optional fields appear in red. Fields that are for the use of The Insolvency Service appear in green and must be left blank.

All templates should be saved and sent to The Insolvency Service in CSV format. Please note, once saved, the coloured text will revert to black.

The process for submitting information is still the same.

1. Use a separate email for each template you want to send.
2. Enter the name of the type in the subject header to make sure it can be correctly identified and processed.
3. Email the completed template and covering message to: Customerservices.eas@insolvency.gov.uk

Authorised email accounts

The Insolvency Service will only accept templates from an email account that has been authorised by a licensed IP.

It’s the IP’s responsibility to make sure access to this account remains secure and is not used by unauthorised parties. The Insolvency Service cannot accept liability for emails sent to it by people who are not authorised to use this email account.

For IPs to nominate other people within their firm to submit on their behalf, IPs should email The Insolvency Service from the address it has on its records so that The Insolvency Service can give authorisation to IPs making the request.

The Insolvency Service’s CAU form 103 or 104 should be attached to an email along with the correct template. It can accept CAU forms without a template, however these may take longer to process.

In your email, please use the subject header: IP Unclaimed

It is important that you do not use the case reference when paying unclaimed receipts into The Insolvency Service account. A case reference should only be used when making other remittances such as realisations. For unclaimed receipts, please quote the form number eg, CAU103 followed by your INSS IP Number.

Changes to note to “Unclaimed Receipt & Creditor template”

• “Amount Due to Creditor” has been renamed as “Amount”.
• There are three new mandatory fields: “Case Reference”, “Case Type” and “Creditor Type”.
• There are two new optional fields: “Case Sub Type” and “Description”.
• There are two new fields only for use by The Insolvency Service (INSS): “Transaction ID” and “Mode (Unclaimed)”.

There are separate templates for cheque and BACs requisitions. Do not mix methods of payment on a single template. The Insolvency Service can only accept one template per email.

In your email, please use the subject header: IP Requisitions

IPs can use their CAU form 101, 105 or 109. It should be attached to the email along with the template. The Insolvency Service can accept CAU forms without a template, however these may take longer to process.

The Insolvency Service can accept multiple payment requisitions per spreadsheet, but they must be from the same estate and be covered by the same CAU form. The “IP address” provided should be the address IPs require the payment be made to. This might be your office address or your firm’s head office, but it must match an address The Insolvency Service holds in its records.

Templates should be submitted by email with the subject header: IVA Registrations (for registrations)

Where there are joint supervisors on an IVA, please provide a name and the INSS Service IP Number for the Lead Supervisor.

New templates for IVA completions and terminations will be shared at a later date.

Changes to: IVA Registrations

• “Supervisor Surname and DTI Number” have been separated into two fields called “IP Surname” and “INSS IP Number”.
• “Supervisor Postal Address” field has been renamed as “IP Address”.
• “Date Approved” has been renamed as “IVA Date Approved”.
• There is a new optional field: “IVA Fee Payment Reference”.
• Two other new fields (“IVA Fee Received” and “IVA Batch Reference”) are for INSS use only.

Templates should be submitted by email with the subject header: IP Bulk Transfer

Cases of different types can be included in the same template. IPs should continue to send a copy of the signed court order when telling The Insolvency Service about bulk transfers of cases. This should be attached to the email with the template.

A separate template for bulk transfer of IVAs will be shared with IPs soon and this guidance will be updated.

• Article: A new case management system for The Insolvency Service
• INSSight: The Insolvency Service’s internal case management system explained