How to embrace change and innovate
Central and local government has had to evolve and adopt new technologies in delivery of services, learning post-pandemic lessons of use to any organisation. Sarah Stevenson explains how her council has embraced change, shifted more work in-house, taken risks to improve efficiency and developed new ways of working with a multi-skilled staff
The public sector is often wrongly portrayed as inefficient and lacking innovation. This is an unfair characterisation. After 10 years of austerity, central and local governments have had to become entrepreneurial and innovative in order to function and deliver essential public services. At Nottinghamshire County Council (NCC), we have driven efficiencies in back-office processes and shifted services online, enabling us to invest in public services. This has meant taking risks, trying new approaches and embracing new technologies.