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A practical guide to dealing with a social media crisis
Some of the problems that businesses have to deal with now involve social media, where reputations can be won and lost instantly. Christina Newberry and Sarah Dawley report.
In March 2020, many of our old assumptions about how we lead and manage people were thrown out of the window. Previously, when our teams met, we came together in a room, slung our jackets over the backs of our chairs, opened our laptops on the table in front of us and got down to business. Or we bumped into each other in the queue for the coffee machine or standing around the water cooler and had sudden, impulse conversations that set creative hares running. We solved problems and came up with new ideas by talking to each other.