The greatest test of management skills comes when complex and ‘wicked’ problems (such as coronavirus) arise which are not quickly solved, writes Morgen Witzel.
Much of day-to-day management consists of solving problems, especially the problems of the people around you. As the late leadership guru John Adair said, management is about getting things done through other people, and very often effective management means solving problems for those people so they can get on and do their jobs effectively. A good manager is a good problem solver.
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