Make your supply chain stronger
Reinforcing your supply chain will avert disaster
Business performance management
Practical resources and support to help you improve the performance of your organisation. Our expert resources have been tried and tested to produce results.
Need to know
Need to know
Key Performance Indicators (KPIs)
Drive your decisions with data
Use data to make the best decisions, and don’t drown in numbers.
IoT to save waste
How businesses can save time and money and be more efficient.
Reporting KPIs - design guidelines
This guideline provides a structured way of making design choices to increase the effectiveness of the product.
Template for designing key performance indicators
A simple template to help you identify objectives, questions, data collection methods and more.
Benchmarking
Benchmarking
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Benchmarking
Use our selection of articles and guides to help you identify best practices to apply to your business.
Benchmarking the finance organisation
Benchmarking is a widely-embraced improvement methodology involving the systematic search for the best practices, innovative ideas, and highly productive operating methods that lead to pre-eminent performance.
Special Report 13 - Benchmarking finance and accounting
This special report provides a clear framework for planning a review of your finance function.
Sales and marketing
The future of retailing
Analysing the future of the High Street and online retailing
How the luxury market works
A look at this opaque and mysterious industry.
Meet your customers needs in a changing world
Customers have complex needs, here’s how to match them.
How to deal with bullying and harassment
Ensure you are compelled to report, and know how to deal with, claims
Purchasing and supply chain management
Make your supply chain stronger
Reinforcing your supply chain will avert disaster
Why collaboration with suppliers matters
9 June 2020: As businesses look for ways to emerge successfully from the pandemic, supply chain management will be key. The best supplier relationships not only support cost effectiveness but also innovation and the generation of sustainable value.
How the luxury market works
A look at this opaque and mysterious industry.
What happens when everything generates data?
The internet of things, where sensors are integrated into many kinds of objects, is growing rapidly. This webinar explores how finance professionals can take advantage of this powerful technology.
Other business support functions
Stake your claim
When a business needs to make an insurance claim, openness and truthfulness are key. Adrienne Kouwenhoven explains how businesses should deal with the claims process when faced with a major business interruption
Business support functions
For a project to succeed, it needs a team that can perform. David Parmenter outlines how a company can make the most of external consultants in these circumstances.
Resolving disputes without litigitation
Daniel Djanogly and Paul Turner explain the available alternatives to costly and time-consuming litigation procedures when resolving business disputes.
Taking a closer look at your real estate
Glenn Corney identifies five aspects of corporate real estate that can be managed to achieve better financial performance.
Six Sigma
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Lean
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Statistical Process Control
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
BPM templates, tools and case studies
KPI glossary
A glossary of terms related to Key Performance Indicators (KPIs), divided into the major subject areas.
Levers of Control
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Balanced Scorecard
The Balanced Scorecard is a framework for clustering business objectives, measures and targets under four perspectives.
Case study: Developing truly relevant KPIs
Service Hotel is a small family-owned hotel group that focuses on personalised service in the middle-class market. A few years back the group created a balanced scorecard and was collecting many traditionally common performance indicators in four perspectives: finance, customer, operations and employees.