When is an accountant not an accountant?
Accountants need to present the benefits they bring more directly
Business performance management
Practical resources and support to help you improve the performance of your organisation. Our expert resources have been tried and tested to produce results.
Need to know
Need to know
Key Performance Indicators (KPIs)
Building the future
Britain is going on a building boom - will this mean economic growth?
Forecasting, done right
Use the right indicators for your forecast
Drive your decisions with data
Use data to make the best decisions, and don’t drown in numbers.
IoT to save waste
How businesses can save time and money and be more efficient.
Benchmarking
Benchmarking
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Benchmarking
Use our selection of articles and guides to help you identify best practices to apply to your business.
Benchmarking the finance organisation
Benchmarking is a widely-embraced improvement methodology involving the systematic search for the best practices, innovative ideas, and highly productive operating methods that lead to pre-eminent performance.
Special Report 13 - Benchmarking finance and accounting
This special report provides a clear framework for planning a review of your finance function.
Sales and marketing
How to work from home effectively
Top tips from ACAS
Use sustainability to build an advantage
Sustainable businesses are in demand by customers
How to win your customers’ hearts and minds – part 2
How to build a smart social strategy
How to win your customers’ hearts and minds – part 1
How to build your brand to win over your target
Purchasing and supply chain management
Home working is here to stay
The results of a 2020 IoD survey
How to make the best of virtual office work
The challenges of maintaining efficiency, demystified
New payment terms for business
Analysing the new prompt payment code
How can UK SMEs navigate Brexit?
There is frustration amongst UK SMEs around Brexit, learn why
Other business support functions
Stake your claim
When a business needs to make an insurance claim, openness and truthfulness are key. Adrienne Kouwenhoven explains how businesses should deal with the claims process when faced with a major business interruption
Business support functions
For a project to succeed, it needs a team that can perform. David Parmenter outlines how a company can make the most of external consultants in these circumstances.
Resolving disputes without litigitation
Daniel Djanogly and Paul Turner explain the available alternatives to costly and time-consuming litigation procedures when resolving business disputes.
Taking a closer look at your real estate
Glenn Corney identifies five aspects of corporate real estate that can be managed to achieve better financial performance.
Six Sigma
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Lean
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Statistical Process Control
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
BPM templates, tools and case studies
KPI glossary
A glossary of terms related to Key Performance Indicators (KPIs), divided into the major subject areas.
Levers of Control
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Balanced Scorecard
The Balanced Scorecard is a framework for clustering business objectives, measures and targets under four perspectives.
Case study: Developing truly relevant KPIs
Service Hotel is a small family-owned hotel group that focuses on personalised service in the middle-class market. A few years back the group created a balanced scorecard and was collecting many traditionally common performance indicators in four perspectives: finance, customer, operations and employees.