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Business performance management

Practical resources and support to help you improve the performance of your organisation. Our expert resources have been tried and tested to produce results.

Need to know

Key Performance Indicators (KPIs)

Benchmarking

Purchasing and supply chain management

Other business support functions

Stake your claim

When a business needs to make an insurance claim, openness and truthfulness are key. Adrienne Kouwenhoven explains how businesses should deal with the claims process when faced with a major business interruption

Resolving disputes without litigitation

Daniel Djanogly and Paul Turner explain the available alternatives to costly and time-consuming litigation procedures when resolving business disputes.

BPM templates, tools and case studies

KPI glossary

A glossary of terms related to Key Performance Indicators (KPIs), divided into the major subject areas.

Case study: Developing truly relevant KPIs

Service Hotel is a small family-owned hotel group that focuses on personalised service in the middle-class market. A few years back the group created a balanced scorecard and was collecting many traditionally common performance indicators in four perspectives: finance, customer, operations and employees.