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How to deal with bullying and harassment

In the fallout of bullying and harassment claims, brands can suffer severe reputational damage. While we often hear about how this affects larger businesses, what happens to smaller ones in these situations? Mark Blayney Stuart reports

When two prominent female KPMG partners left the firm earlier this year, criticising the company over how it dealt with bullying claims, a very public discussion about bullying in finance institutions quickly followed.

Brand damage can be long lasting and hard to shake – remember PwC’s woes in 2015 when a female temp was sent home without pay for not wearing high heels? This is especially true today with social media. Criticisms can appear very quickly and spread far and wide.

But how do smaller businesses and organisations fare when faced with the fallout of bullying claims? How can you repair the reputational damage and, more importantly, how can you create a positive environment that minimises the chances of claims arising?

This is an extract from the Business & Management Magazine, Issue 279, November 2019.

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