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Pandemics - A force for change?
Lockdown brought many immediate challenges when we were no longer able to meet or transact physically.
No trader wanted to handle cash, and no customer wanted to touch a keypad, so the “beep” of a contactless card, or phone, is the norm. The use of cash has been declining for many years, with debit card transactions overtaking cash in 2017, and it is hard to see how that will ever reverse.
Families and friends discovered Zoom and its peers, and they too have become a new norm - my 15 month old grandson believes that “seeing Grandad” is only possible on a laptop! Physical meetings are starting to return but now that the technology has been learned by so many, it’s reasonable to assume that video calls will increasingly replace phone calls.