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Developing client relationships

Information on the best ways to develop a long term business relationship with your clients. Includes sample engagement letters, methods of dealing with complaints, dispute resolution and the support ICAEW can offer you.

Client complaints and dispute resolution

Complaints process

Find out how to make a complaint, how we handle complaints, duty to report misconduct and the support available if you are the subject of a complaint.

TAXline July 2017

In this issue: Sue Moore explores how to offer new services to existing clients; Ian Young looks at the tax implications of Brexit; Sarah Ghaffari outlines the resources available on the MTD hub alongside the latest developments; Julie Cameron explains how charities can help those suffering with depression; and reports from the Tax Faculty conference and Accountex 2017.

Advisory services

Help from ICAEW and other organisations

Technical helpsheets

Helpsheets prepared by ICAEW Technical Advisory Services to assist you in your day-to-day work. We offer practical advice, respond to frequently asked questions and highlight the issues you may need to consider.