Engagement letters
Help write ICAEW’s MTD income tax engagement letter
- Article
- 18 Jun 2025
- ICAEW Insights
ICAEW’s Tax Faculty would like feedback from members on a draft engagement letter schedule for Making Tax Digital (MTD) income tax.
Engagement letters for accredited legal services firms
- Regulations
- 06 Jun 2025
- Professional Standards
ICAEW has a number of resources to support our accredited legal services firms. Amongst these are engagement letter templates with sample wordings to help you draft your own engagement letters. Read what changes have been made to Schedule Q, the template for legal services firms.
Example money laundering clause for engagement letters
- Database
- 03 Jun 2024
- Croner-i
A suggested money laundering clause for inclusion in a letter of engagement, informing clients of the accountant’s responsibilities in this regard.
Exclusive
The accountants' guide to robust and up-to-date client engagement letters
- Article
- 04 Oct 2023
- Ignition
Engagement letters, often perceived as a mere regulatory formality, are vital in setting out the relationship between firms and their clients. Whilst many firms initiate these letters at the outset of a relationship, they tend to revisit them only during significant internal or external changes.
Update to Part 2 Q, probate engagement letters
- Link
- 25 May 2023
Firms authorised or licensed to carry out probate services must make their clients aware of the compensation arrangements and complaints process. In the case of the ‘complaints’ procedure, this should be applied for both legal and non-legal services. The Technical Advisory Services (TAS) team has updated Part 2 Q of the engagement letters helpsheet to reflect changes to the Legal Ombudsman scheme rules, effective from 1 April 2023. Only sections 3, 3.1.3, 3.1.6 and 3.1.9 have been updated. Note that the helpsheet package as a whole has not had a full review on this occasion.
Firm responsibilities for revised CPD | Engagement Letters | Get more out of tech
- Newsletter
- 27 Jun 2023
- ICAEW
In this issue, we look at firm responsibilities for the revised CPD guidance; updates to the Engagement Letters helpsheet; Changes to ICAEW's disciplinary process; ISQM1; resources and guidance to make technology work for you; and much more.
Exclusive
Guidance on preparing letters of engagement and resignation
- Article
- 07 Jul 2022
- ICAEW, Audit and Assurance Faculty
ICAEW's technical advisory service backgrounds recent changes to its guidance resources relating to drafting engagement letters and disengagement statements between auditors and clients for whom they provide their services.
Engagement letter helpsheet fully updated | MTD for ITSA
- Newsletter
- 12 Jul 2022
- ICAEW
Topics covered include: helpsheet for writing engagement letters reviewed and updated; MTD for ITSA FAQs, tracker; Tax FAQs from Markel Tax; Opportunity to feedback on Core Accounting and Tax Service with Bloomsbury; All Too Familiar training film; identifying and managing conflicts of interest.
Client communications
Exclusive
Six communication dos and don'ts for next-gen advisers
- Article
- 01 Dec 2023
- Kristine McManus
Good communication is more than the way you speak - it's about making sure clients feel heard, says Kristine McManus. The article offers advice on client management for financial advisers, highlighting communication essentials such as setting expectations, clarifying value propositions and avoiding haphazard communication.
Client complaints and dispute resolution
Complaints process
- Hub page
- 12 Dec 2016
Find out how to make a complaint, how we handle complaints, duty to report misconduct and the support available if you are the subject of a complaint.
Guidance on your duty to report misconduct
- Listing
- 26 Jun 2024
- Professional Standards Department
We expect ICAEW Chartered Accountants to maintain the highest standards of practice and conduct. All ICAEW members, firms, affiliates and 'relevant persons' have a duty to report any event which may indicate that they and/or another member, firm, affiliate or 'relevant person' may be liable to disciplinary action by the ICAEW Conduct Department, regardless of the type of organisation you or they work for.
Business mediation
- Hub page
- 30 Nov 2022
- ICAEW
Background information and practical guidance on business dispute resolution.
Client disengagement
- Listing
- 30 Jan 2020
- Practice Department
Disengaging from clients, including preparing disengagement letters.
Client management
Russia sanctions: how to check your client base
- Article
- 07 Mar 2022
- ICAEW Insights
In light of international sanctions against Russia, members should turn to open sources of information as part of their client due diligence. ICAEW’s video offers useful pointers.
My client is leaving: what do I do?
- Article
- 08 Mar 2024
- ICAEW
The new year is often a time when clients decide to change their accountants, but what should you do if a client decides to leave your practice?
Tools for business
- Hub page
- 23 Aug 2024
Find out about the tools that can help you in your career as an independent adviser or consultant.
Client acquisition: Purchase of fees and cold calling
- Helpsheets and support
- 05 Jan 2021
- Practice Department
An article exploring business growth which comes from two areas – selling additional services to existing clients and acquiring new clients for the practice.
Advisory services
Technical and ethics support
- Hub page
- 15 Aug 2023
- Technical Advisory Services
Whatever your technical or ethical query, ICAEW members, affiliates, ICAEW students and staff in eligible firms with member firm access can phone +44 (0)1908 248 250 for objective, confidential advice from the experts.
TAS helpsheets
- Hub page
- 13 Mar 2025
- Technical Advisory Services
ICAEW’s Technical Advisory Services helpsheets reflect the practical guidance provided to our members every day on the helplines and highlight important issues for members.
Access practical technical and ethical guidance, as well as frequently asked questions, to support you day to day, whether you are a member in practice or in business.