ICAEW.com works better with JavaScript enabled.

Client management

Information on the best ways to develop a long term business relationship with your clients.

Displaying 1-50 of 50 results
ICAEW AML report highlights need for customer due diligence
  • Article
  • 18 Nov 2024
  • ICAEW Insights
Firms should ensure they have adequate CDD procedures in place, particularly around verification and ongoing monitoring, the latest Anti-Money Laundering Supervision Report suggests.
Exclusive View more articles relating to MTD practical guidance from faculty
  • Listing
  • 17 Apr 2024
  • Tax Faculty
The key information on MTD for VAT and MTD for ITSA, covering the rules, how to comply and ensuring your practice is prepared.
Exclusive How to successfully engage new clients
  • Article
  • 31 Oct 2023
  • GoProposal
There are four common mistakes which accounting and bookkeeping practices make, stopping their dream clients from saying 'I do.' Here's how to avoid them...
Exclusive AML for the small practice
  • Webinar
  • 03 Jul 2023
  • ICAEW
It can be challenging to stay on top of current AML regulations and client due diligence. Sandy Price from the ICAEW Quality Assurance team highlights the resources available to support you and to prepare your practice for future reviews in this on demand webinar.
Exclusive Closing your practice
  • Helpsheets and support
  • 17 Sep 2024
  • Technical Advisory Services
Technical helpsheet issued to help ICAEW members consider the practical and ethical implications of ceasing to practice; be it retiring from practice or closing your practice.
Charity scenarios
  • Helpsheets and support
  • 07 Jun 2023
If you do accountancy or bookkeeping work for a charity, these questions and responses will help you ascertain whether you need a practising certificate or not.
General scenarios
  • Helpsheets and support
  • 07 Jun 2023
These scenarios cover other topics relating to public practice, including functional titles and roles containing the term 'principal'.
Corporate finance scenarios
  • Helpsheets and support
  • 07 Jun 2023
If you are a principal of a corporate finance boutique, you may need a PC.
Portfolio career scenarios
  • Helpsheets and support
  • 07 Jun 2023
If you have a portfolio career you'll need to look closely at the different roles you hold and assess whether each one requires you to have a practising certificate.
Crown Dependency scenarios
  • Helpsheets and support
  • 07 Jun 2023
If you are in practice in a Crown Dependency, these scenarios will help you determine whether you require a PC or not.
ICAEW statement on members engaging in public practice (effective from 1 January 2024)
  • Regulations
  • 11 May 2023
  • Professional Standards Department
This statement clarifies what is meant by 'engaging in public practice' for the purposes of holding a practising certificate.
Exclusive Audit acceptance and auditor resignation
  • Article
  • 10 Mar 2023
  • ICAEW
Do your client acceptance and cessation procedures reflect current market risks? QAD highlights considerations for firms and shares examples of good practices.
Professional Standards update November 2022
  • Article
  • 09 Nov 2022
In this month's update we share: examples of good practice that have been identified during recent monitoring visits to audit firms; the results of our recent AML thematic reviews focusing on COVID support schemes and sanctions; and the findings of the Quality Assurance public sector monitoring activity in 2021-22. We also look at the difference between independent and restricted financial advisers, issue clarification regarding the Insolvency Code of Ethics' and highlight the latest disciplinary cases.
All Too Familiar case study: hitting a nerve
  • Promotional material
  • 25 Oct 2022
  • ICAEW
Martin Seitler, senior partner and founder of M Seitler & Co, which specialises in providing accountancy services to small businesses, used All Too Familiar as part of his firm’s commitment to ensuring staff stay aware of key anti-money laundering (AML) issues and practice.
Professional Standards update: September 2022
  • Newsletter
  • 20 Sep 2022
  • ICAEW
In this month’s newsletter we issue a risk alert for new audit tenders, provide you with additional guidance on the UK ban of the provision of accountancy services to Russia and highlight another case study on how our latest training film is being used. We speak with one of the ICAEW Regulatory Board’s newest members, Claire McManus about why a people-focused approach is close to her heart and how the wider environment influences professional conduct. Our latest disciplinary report and our 2021/22 Practice Assurance Monitoring Report are also now available.
Sanctions on Russia make waves offshore
  • Article
  • 30 Mar 2022
  • ICAEW Insights
Minimum threshold for company ownership is a potential Achilles’ heel as the evolving sanctions landscape is upping the ante on firms’ client verification processes.
Practice news Read about the latest news and events relating to Practice.
Become a ICAEW BAS firm
  • Promotional material
  • 03 Jan 2024
  • Members Department
Use the BAS logo to promote your practice and attract new clients. Provide a free initial consultation, without obligation, and get connected with owners of small and medium-sized businesses looking for accountancy and business advice.
Exclusive Join ICAEW BAS
  • Promotional material
  • 03 Jan 2024
  • Members Department
Use the BAS logo to promote your practice and attract new clients. Provide a free initial consultation, without obligation, and get connected with owners of small and medium-sized businesses looking for accountancy and business advice.
Practice Assurance Standards and guidance for sole practitioners and new / smaller firms While the Practice Assurance Standards are the same regardless of the size of your firm, the guidance supporting these standards is tailored to reflect the outcome and findings of our monitoring reviews. Access the guidance appropriate to the size of your firm below.
Practice Assurance Standards and guidance for larger firms While the Practice Assurance Standards are the same regardless of the size of your firm, the guidance supporting these standards is tailored to reflect the outcome and findings of our monitoring reviews. Access the guidance appropriate to the size of your firm below.
Exclusive Practice management guide
  • Article
  • 04 Mar 2020
  • Nick Levine
The main benefits of incorporating a practice management tool in accounting firms include being able to plan and monitor work tasks, as well as forecasting fees from clients and flagging any monies outstanding.
My client is leaving: what do I do?
  • Article
  • 08 Mar 2024
  • ICAEW
The new year is often a time when clients decide to change their accountants, but what should you do if a client decides to leave your practice?
Exclusive Are you ready to go into practice checklist
  • Helpsheets and support
  • 07 Feb 2024
  • Technical Advisory Services
Technical helpsheet checklist produced to help members satisfy themselves that they are ready to go into practice and that it is the right decision for them.
Tools for business Find out about the tools that can help you in your career as an independent adviser or consultant.
Client communications
  • Listing
  • 12 Jan 2023
  • Practice Department
Best practices for accounting firms to communicate with clients.
Preparing your practice for MTD
  • Helpsheets and support
  • 06 Dec 2018
Agents will need to take steps to prepare both their own practices and their clients for the disruption that Making Tax Digital and digitalisation will cause to the market for accounting and tax services.
Practice assurance - what you need to know
  • Webinar
  • 13 Dec 2021
  • ICAEW
The Practice Assurance webinar has been refreshed to cover the latest developments in Anti-money laundering regulations (AMLR 17), GDPR and Designated Professional Body (Investment Business) as well as covering the four Practice Assurance standards.
All you need to know: Anti money laundering changes
  • Article
  • 20 Jul 2018
  • Lesley Meall
UK Anti-money-laundering regulations are changing and accountants must be aware of how it will affect them
Exclusive Getting ready for General Data Protection Regulation
  • Article
  • 09 Apr 2018
  • Jessica Pillow
Ensuring compliance with General Data Protection Regulation is the perfect opportunity to clean up your business’s practices around handling data.
Managing risk
  • Helpsheets and support
  • 21 Mar 2018
  • Professional Standards Department
Based on their experience reviewing over 2,000 firms each year, the QAD offers advice on best practice in terms of managing risk.
Exclusive Helping your business stand out with onboarding tools
  • Article
  • 20 Jan 2018
  • Jessica Pillow
Jessica Pillow of Pillow May chartered accountants considers the different tools available for onboarding clients into your growing cloud practice, including examples with GoProposal and Practice Ignition.
Exclusive Agreeing the terms of audit engagements in an ISA (UK) audit
  • Helpsheets and support
  • 21 Jan 2019
  • Audit and Assurance Faculty
ISA 210 sets out the requirements for agreeing audit engagement terms. This guide looks at the requirements and highlights potential implementation challenges for auditors.
Exclusive Agreeing the terms of audit engagements
  • Helpsheets and support
  • 08 Dec 2017
  • International Accounting and Auditing, IFAC
ISA 210 sets out the requirements for agreeing audit engagement terms. This guide looks at the requirements and highlights potential implementation challenges for auditors.
Exclusive Lifetime Wealth Planning Guide
  • Helpsheets and support
  • 17 Oct 2017
Personal financial planning has been identified as a key growth area for chartered accountants by ICAEW Tomorrow’s Practice project.
Exclusive Buying and selling fees
  • Helpsheets and support
  • 27 Nov 2023
  • Technical Advisory Services
Technical helpsheet to help ICAEW members in practice to identify various issues in connection with the purchase or sale of a block of fees of a practice.
Engagement letters and privacy notices
  • Helpsheets and support
  • 18 May 2022
  • Technical Advisory Services
ICAEW has developed guidance for practice firms on what to include in engagement letters. This page provides a series of sample wordings to help you draft your own engagement letters.
Exclusive Managing the professional liability of accountants: Illustrative wordings
  • Helpsheets and support
  • 14 Aug 2019
  • Technical Advisory Services
Technical helpsheet providing illustrative wordings in a limited number of cases for consideration by members in practice seeking to manage their risk of potential liability because of an act or omission resulting in financial loss.
Client management A strong client relationship is vital to the success of any accounting practice. On this page we provide a selection of resources on client care, client management and how to build successful client relationships.
Buying or selling a practice Advice to help make your practice more saleable and identify areas that potential buyers will want to explore.
10 practice regulation things to be aware of
  • Helpsheets and support
  • 15 Jan 2015
You need to be aware of these ten practice regulation issues.
Client disengagement
  • Listing
  • 30 Jan 2020
  • Practice Department
Disengaging from clients, including preparing disengagement letters.
Client engagement
  • Hub page
  • 17 Jun 2014
Best practice in drawing up an engagement letter.
Client acquisition: Purchase of fees and cold calling
  • Helpsheets and support
  • 05 Jan 2021
  • Practice Department
An article exploring business growth which comes from two areas – selling additional services to existing clients and acquiring new clients for the practice.
Exclusive What if you have not issued an engagement letter?
  • Helpsheets and support
  • 01 Jan 2020
  • Technical Advisory Services
Technical helpsheet providing guidance for members in practice who choose not to issue engagement letters for non-regulated work.
Wallet share: grow your practice without adding clients
  • Library book
  • 01 Jan 2013
  • L. Eisenstaedt
Introduces the 3x3x3 client service model to help practices strengthen relationships with their clients. Chapters are: client prioritisation; changing behaviours and results by understanding the client's reality; why did that client leave?; 3x3x3 client service model; 3x3x3 client service plans; 3x3x3 accountability; and building on the 3x3x3 model.
Practice Assurance standards (to Feb 2012)
  • Regulations
  • 01 Feb 2012
  • Professional Standards Department
Guidance to help firms interpret and follow the four principles-based standards with examples of best and acceptable practice.
Practice Assurance standards archive (July 2011)
  • Regulations
  • 27 Jul 2011
  • Professional Standards Department
Guidance to help firms interpret and follow the four principles-based standards with examples of best and acceptable practice.
Practice Assurance standards (April 2013)
  • Regulations
  • 01 Apr 2013
  • Professional Standards Department
Guidance to help firms interpret and follow the four principles-based standards with examples of best and acceptable practice.
Setting up in practice Find out about the key matters you need to consider when setting up in practice.
Displaying 1-50 of 50 results