Displaying 1-40 of 40 results
AI and complaints – keeping the process human, proportionate and professional
- Article
- 19 Aug 2026
- Kat Hearn, Senior Practice Technical Manager
Artificial intelligence is increasingly becoming part of day-to-day practice life. For many firms, it is already embedded in research, correspondence, workflow tools and software products, sometimes visibly and sometimes in the background. Used well, AI can support efficiency, consistency and insight. Used without sufficient oversight, it can also create new ethical, professional and client relationship risks.
Engagements to report on the proceeds of lotteries under the Gambling Commission's LCCP
- Helpsheets and support
- 24 Jul 2026
ICAEW has produced guidance to assist auditors who are engaged to report on the proceeds of lotteries under the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP).
Practice Assurance Monitoring Report 2026 webinar – insights from our reviewers
- Article
- 09 Jul 2026
- Professional Standards Department
In our recent webinar on ICAEW's Practice Assurance Monitoring Report 2026, Dean Neaves, Senior Manager, Quality Assurance Department, joined Quality Assurance Reviewers Dan Bevington and Hilary Barrett to discuss findings from more than 2,000 reviews completed in 2025. While the report highlights recurring areas requiring attention, the results show that most firms are meeting expected standards, with high levels of compliance, positive feedback on the monitoring process and strong awareness of cyber security risks.
Exclusive
FRS 102 Changes: What professional practice accountants and advisors should be doing now
- Article
- 08 Jul 2026
- Rebecca Crowther
Major FRS 102 changes from 2026 will affect law firms’ revenue recognition and lease accounting. Accountants should assess impacts now, review engagement terms, gather lease data and prepare systems to avoid surprises.
Regulation and Conduct News June 2026
- Newsletter
- 10 Jun 2026
- Professional Standards Department
Read the latest disciplinary cases and explore our Practice Assurance Monitoring Report 2026 and webinar recording. Plus, Crossing the Line celebrates its first birthday, CPD compliance tips, Code of Ethics changes, webinars and regulatory resources and guidance.
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Top 5 professional indemnity claims for accountants in 2025
- Article
- 19 Jan 2026
- Marsh Commercial
2025 was a transformative year for accountants. With rapid technological advancements, evolving regulations, and shifting client expectations, the profession has faced both exciting opportunities and new challenges. While accountants continue to play a vital role in business success, these changes have also increased the risk of professional indemnity (PI) claims.
Exclusive
How to manage risk when taking on cryptoasset clients
- Article
- 30 Sep 2025
- ICAEW
David Britton and Louise Lane explain why accountants should be cautious when taking on clients engaged in cryptoasset activities and the steps they can take to balance the opportunities this presents with managing the risks to their practice.
Regulation and Conduct News September 2025
- Newsletter
- 08 Sep 2025
- Professional Standards Department
This month, we remind you of the upcoming deadline requiring sole practice auditors to appoint an alternative by 1 December and invite you to register for our next webinars: CPD Monitoring Insights, 2025 AML Reports and the final Audit Monitoring Insights events on ISQM 1 and the Ethical Standard. We also highlight new guidance on the 2025 National Risk Assessment and invite you to share your experiences and perspectives on navigating UK sanctions. We also provide guidance for IPs following the recent High Court decision about Members Voluntary Liquidations.
Regulation and Conduct News August 2025
- Newsletter
- 13 Aug 2025
- Professional Standards Department
This month, we highlight upcoming changes to PII requirements coming into effect next month, invite you to register for our next Audit Monitoring Insights webinar, and share key information on authorised corporate service providers and ID verification. Also, an article on inheritance tax, guidance on the updated Insolvency Code of Ethics, and a reminder that the consultation on probate fees closes next week.
Exclusive
How to successfully engage new clients
- Article
- 31 Oct 2023
- GoProposal
There are four common mistakes which accounting and bookkeeping practices make, stopping their dream clients from saying 'I do.' Here's how to avoid them...
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AML for the small practice
- Webinar
- 03 Jul 2023
- ICAEW
It can be challenging to stay on top of current AML regulations and client due diligence. Sandy Price from the ICAEW Quality Assurance team highlights the resources available to support you and to prepare your practice for future reviews in this on demand webinar.
Exclusive
Closing your practice
- Helpsheets and support
- 30 Jun 2026
- Technical Advisory Services
Helpsheet on the practical and ethical implications of ceasing to practice, covering options (wind‑down or sell), client disengagement and handover, professional enquiries, and the need for PII run‑off cover.
Exclusive
Audit acceptance and auditor resignation
- Article
- 10 Mar 2023
- ICAEW
Do your client acceptance and cessation procedures reflect current market risks? QAD highlights considerations for firms and shares examples of good practices.
All Too Familiar case study: hitting a nerve
- Promotional material
- 25 Oct 2022
- ICAEW
Martin Seitler, senior partner and founder of M Seitler & Co, which specialises in providing accountancy services to small businesses, used All Too Familiar as part of his firm’s commitment to ensuring staff stay aware of key anti-money laundering (AML) issues and practice.
Practice news
- Hub page
- 29 May 2024
- ICAEW
Read about the latest news and events relating to Practice.
Exclusive
Are your client bank account reconciliations fully compliant?
- Article
- 24 Sep 2021
- Jason Mitchell, Partner, PKF Francis Clark
In this article we provide a guide into the client funds reconciliation process to assist practices and their finance teams.
Exclusive
Anti-money laundering for smaller practices
- Helpsheets and support
- 14 Oct 2026
- Technical Advisory Services
Helpsheet giving guidance for smaller practices on complying with AML requirements using a proportionate, risk based approach. It covers risk assessments, policies and procedures, client due diligence, monitoring, training, record keeping and reporting suspicious activity.
AML resources
- Listing
- 23 Oct 2026
- Regulation & Conduct
Access a comprehensive collection of AML resources designed to help you navigate complex regulations, implement best practices, and stay compliant.
Exclusive
Are you ready to go into practice checklist
- Helpsheets and support
- 29 Oct 2025
- Technical Advisory Services
Checklist to help ICAEW members assess readiness for public practice, covering structure, legal and ethical requirements, insurance, AML, data protection, and practice management.
Exclusive
Electronic client due diligence
- Helpsheets and support
- 14 Oct 2026
- Technical Advisory Services
Helpsheet explaining how electronic resources can support AML client due diligence, including identification, risk assessment and verification. It covers screening tools, open-source checks, adverse media searches and assessing the reliability of electronic verification services.
Tools for business
- Hub page
- 23 Aug 2024
Find out about the tools that can help you in your career as an independent adviser or consultant.
Client communications
- Listing
- 12 Jan 2023
- Practice Department
Best practices for accounting firms to communicate with clients.
Practice assurance - what you need to know
- Webinar
- 13 Dec 2021
- ICAEW
The Practice Assurance webinar has been refreshed to cover the latest developments in Anti-money laundering regulations (AMLR 17), GDPR and Designated Professional Body (Investment Business) as well as covering the four Practice Assurance standards.
All you need to know: Anti money laundering changes
- Article
- 20 Jul 2018
- Lesley Meall
UK Anti-money-laundering regulations are changing and accountants must be aware of how it will affect them
Run and grow your practice
- Hub page
- 15 May 2025
- Practice Department
Articles, features and library resources to support you with running your practice, including developing a specialism, pricing advice, supporting your staff, and managing risk.
Exclusive
Agreeing the terms of audit engagements in an ISA (UK) audit
- Helpsheets and support
- 21 Jan 2019
- Audit and Assurance Faculty
ISA 210 sets out the requirements for agreeing audit engagement terms. This guide looks at the requirements and highlights potential implementation challenges for auditors.
Exclusive
Agreeing the terms of audit engagements
- Helpsheets and support
- 08 Dec 2017
- International Accounting and Auditing, IFAC
ISA 210 sets out the requirements for agreeing audit engagement terms. This guide looks at the requirements and highlights potential implementation challenges for auditors.
Exclusive
Lifetime Wealth Planning Guide
- Helpsheets and support
- 17 Oct 2017
Personal financial planning has been identified as a key growth area for chartered accountants by ICAEW Tomorrow’s Practice project.
Exclusive
Buying and selling fees
- Helpsheets and support
- 19 Aug 2025
- Technical Advisory Services
This helpsheet provides guidance for ICAEW members in practice on issues related to purchasing or selling a block of fees in an accountancy practice. It covers identifying opportunities, ethical considerations, and client confidentiality.
Engagement letters and privacy notices
- Helpsheets and support
- 10 Mar 2026
- Technical Advisory Services
ICAEW has developed guidance for practice firms on what to include in engagement letters. This page provides a series of sample wordings to help you draft your own engagement letters.
Client management
- Hub page
- 10 Jun 2025
- Practice Department
A strong client relationship is vital to the success of any accounting practice. On this page we provide a selection of resources on client care, client management and how to build successful client relationships.
10 practice regulation things to be aware of
- Helpsheets and support
- 15 Jan 2015
You need to be aware of these ten practice regulation issues.
Client engagement
- Helpsheets and support
- 17 Jun 2014
Best practice in drawing up an engagement letter.
Definition of public practice
- Helpsheets and support
- 08 May 2017
- Practice Department
What constitutes engaging in public practice?
Client disengagement
- Listing
- 30 Jan 2020
- Practice Department
Disengaging from clients, including preparing disengagement letters.
Client acquisition: Purchase of fees and cold calling
- Helpsheets and support
- 05 Jan 2021
- Practice Department
An article exploring business growth which comes from two areas – selling additional services to existing clients and acquiring new clients for the practice.
Exclusive
What if you have not issued an engagement letter?
- Helpsheets and support
- 19 Aug 2025
- Technical Advisory Services
Technical helpsheet providing guidance for members in practice who choose not to issue engagement letters for non-regulated work.
Exclusive
Initial consultations
- Helpsheets and support
- 29 Oct 2025
- Ethics Advisory Service
Helpsheet advising ICAEW members consider whether they can offer potential new clients initial consultations, whether they can charge for them, and other considerations, including charging practices, marketing clarity, AML checks, and ethical obligations.
Wallet share: grow your practice without adding clients
- Library book
- 01 Jan 2013
- L. Eisenstaedt
Introduces the 3x3x3 client service model to help practices strengthen relationships with their clients. Chapters are: client prioritisation; changing behaviours and results by understanding the client's reality; why did that client leave?; 3x3x3 client service model; 3x3x3 client service plans; 3x3x3 accountability; and building on the 3x3x3 model.
Start your own practice
- Hub page
- 15 May 2025
- Practice Department
When you are starting up in practice it is important that you are aware of the legal and regulatory requirements as well as practical considerations. Our Start your own practice resources will help you answer some of the questions you may have.
Displaying 1-40 of 40 results