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Act in the public interest

As a professional membership organisation, we believe in acting responsibly, in the best interests of our members and the general public. We are responsible for protecting the public by ensuring that members maintain the highest standards of professional conduct and competence.

Complaints process

General guidance on ICAEW's complaints process.

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Complaints

How to make a complaint about an ICAEW Chartered Accountant or member firm.

Disciplinary process FAQs (complainants)

This page answers some of the questions complainants ask when they’ve made a complaint about an ICAEW member or member firm.

Disciplinary process FAQs (members)

This page answers some of the questions ICAEW members and ICAEW member firms ask when they’re the subject of a complaint.

Policy

We draw on our technical expertise and experience to assist with policymakers.

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Doing business

ICAEW Chartered Accountants as partners in growth.

International leadership

ICAEW provides international leadership that shapes the future of accountancy and finance.

Skills for growth

ICAEW supports people, from every part of society, to become tomorrow's business leaders.

Research

We advise on business support to help SMEs and entrepreneurs drive economic growth.

Public hearings

Open to the public; details published seven days before the hearing.

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Public hearings

Information about public hearings, future public hearings, and disciplinary orders.

Quality Assurance

Working in the public interest to ensure high standards of professional work.

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Resolving disputes

Mediation and arbitration services for resolving disputes outside court.

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Fee arbitration

Details of ICAEW's Fee Arbitration and Fee Dispute scheme.

Independent arbitration scheme

If you've made a complaint but your dispute falls outside the remit of our disciplinary processes, you can resolve it through our Independent Arbitration Scheme.

Mediation

ICAEW’s mediation service can help you resolve any type of commercial dispute without having to go to court. Anyone can use it, whether they’re an ICAEW member or not.

Resolving disputes

Find out how we can help you resolve disputes through mediation and arbitration.

Professional Indemnity Insurance

All our member firms are required to have professional indemnity insurance.

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PII

PII is compulsory for all members who have a PC and are engaged in public practice.

International capacity building

We apply our expertise to development projects across Europe, Asia and Africa.

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Regulations, standards and guidance

Regulations, standards and guidance applying to members, firms and affiliates.

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A - Z

A-Z listing of regulations, standards and guidance online.