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Act in the public interest

As a professional membership organisation, we believe in acting responsibly, in the best interests of our members and the general public. We are responsible for protecting the public by ensuring that members maintain the highest standards of professional conduct and competence.

Complaints process

General guidance on ICAEW's complaints process.



How to make a complaint about an ICAEW Chartered Accountant or member firm.

Disciplinary process FAQs (complainants)

This page answers some of the questions complainants ask when they’ve made a complaint about an ICAEW member or member firm.

Disciplinary process FAQs (members)

This page answers some of the questions ICAEW members and ICAEW member firms ask when they’re the subject of a complaint.


We draw on our technical expertise and experience to assist with policymakers.



We draw on the expertise of our members to assist policymakers in the UK and internationally.

Autumn Statement 2015

Find out more about ICAEW's Autumn Statement 2015 activity.

Skills and social mobility

ICAEW supports people, from every part of society, to become tomorrow's business leaders.

International leadership

ICAEW provides international leadership that shapes the future of accountancy and finance.


Ethical and sustainable business.


Promoting dialogue and debate.

Public hearings

Open to the public; details published seven days before the hearing.

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Public Hearings

Information about public hearings, future public hearings, and disciplinary orders.

Quality Assurance

Working in the public interest to ensure high standards of professional work.

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Professional Indemnity Insurance

All our member firms are required to have professional indemnity insurance.

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PII is compulsory for all members who have a PC and are engaged in public practice.

International capacity building

We apply our expertise to development projects across Europe, Asia and Africa.

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Regulations, standards and guidance

Regulations, standards and guidance applying to members, firms and affiliates.

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A - Z

A-Z listing of regulations, standards and guidance online.