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Complaints process

Find out how to make a complaint (including how to report a money laundering concern), how we handle complaints and access information if you are the subject of a complaint. ICAEW members and firms can also find out how to make a report under the duty to report misconduct.
PUBLIC
I am a member of the public

MEMBERS AND FIRMS
I am an ICAEW member or firm representative

SUBJECT
I am the subject of a complaint

Complaints case studies

Use these case studies to help you understand whether ICAEW may be able to investigate your complaint, the types of cases that may fall outside ICAEW’s remit and, where relevant, examples of alternative organisations that may be able to help you.
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Seven wooden statues interlinked by a network of grey lines, representing collaboration and communication.

Zero tolerance of abuse statement

Our organisation is committed to maintaining a safe and respectful environment for everyone.
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Two businessmen clasping their hands in greeting and support.

Further information

Public hearings This page gives information about hearings of ICAEW's Tribunals and Appeal Committees, details of future hearings, reports of the findings and other orders made. ICAEW Disciplinary Database The ICAEW Disciplinary Database enables users to search for a disciplinary or regulatory record without needing to know when the hearing took place. Sanctions guidance and the fixed penalty process Access the guidance that is used by ICAEW’s regulatory and disciplinary committees to inform sanctions decisions and find out about the fixed penalty process for minor complaints. You can also read about changes that are in effect from 1 January 2026. A - Z of ICAEW Regulations A-Z listing of regulations, standards and guidance online.
I am a potential witness in a disciplinary case Access guidance to help you understand the investigation and hearing processes, what to expect as a witness and what support is available.