ICAEW.com works better with JavaScript enabled.


Have your say: HMRC’s performance against Charter standards


Published: 06 Feb 2023 Update History

ICAEW’s Tax Faculty is joining with other professional bodies to gather feedback on HMRC’s performance against standards in the HMRC Charter. Members are encouraged to complete a survey by 3 March.

The Charter Stakeholder Group has prepared a survey to obtain feedback on HMRC's performance against its Charter

The Charter standards are:

  • getting things right;
  • making things easy;
  • being responsive;
  • treating you fairly;
  • being aware of your personal situation;
  • recognising that someone can represent you; and
  • keeping your data secure.

The survey results will form a key part of the group’s feedback on HMRC's performance against its Charter. This will be published in HMRC's Charter annual report. The survey should take no more than ten minutes to complete. Input is welcome from individuals, businesses and agents. The survey will run until 3 March.

A list of the Charter Stakeholder Group members and last year’s feedback is available here. ICAEW is represented by Caroline Miskin.

The Tax Faculty

ICAEW's Tax Faculty is recognised internationally as a leading authority and source of expertise on taxation. The faculty is the voice of tax for ICAEW, responsible for all submissions to the tax authorities. Join the Faculty for expert guidance and support enabling you to provide the best advice on tax to your clients or business.

More support on tax

ICAEW's Tax Faculty provides technical guidance and practical support on tax practice and policy. You can sign up to the Tax Faculty's free enewsletter (TAXwire) which provides weekly updates on developments in tax.

Sign up for TAXwireJoin the Tax Faculty

More from the Tax Faculty

Latest news
Making tax digital image

Stay up to date with the latest developments in tax by signing up to the Tax Faculty's weekly e-newsletter

Practical guidance

Comprehensive support for Tax practitioners each month from the Tax Faculty and expert contributors.

Technical support
Tax Faculty image

Expert advice from the Tax Faculty's technical managers on all the developments in tax policy and practice.