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Business mediation

Business mediation can be a quick, cost-effective, and confidential alternative to resolving disputes in court. The articles, guides and links on this page provide background information and practical guidance on business dispute resolution.

What's on this page?

  • Online articles
  • Selected journals
  • Useful links 
  • Articles and books from the Library

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Featured article

Refusing to mediate
Looks at the use of mediation to address commercial disputes and avoid litigation, along with the ability of parties to refuse to negotiate through mediation. The article cites recent court decisions pertinent to this issue. 

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Featured book

A practical approach to alternative dispute resolution
(Oxford University Press, 2018)
This book will also be of interest to practitioners who are looking for a clear account of the range and depth of ADR processes and includes sample documentation and examples drawn from a range of different types of practice.

To borrow this book please contact the Library.

Online articles

The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

A step towards compulsory mediation?

A discussion of Civil Justice Council report on Alternative Dispute Resolution (ADR). highlighting the lack up public awareness of this process.

Destination resolution

How to find the right mediator for alternative dispute resolutions (ADR). The article emphasises experience in the relevant industry and satisfactory neutrality.

Tribunal fees are finished

The Supreme Court in Great Britain has ruled against employment tribunal fees in a case brought by trade union Unison. The article looks at the impact of fees on the number of claims, the prevention of claims through internal policies, and the government's obligation to pay back fees paid since 2013.

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Useful links

Mediation factsheet
Chartered Institute of Personnel and Development (CIPD) factsheet, last updated February 2021. Requires free registration for access.

Insights into Alternative Dispute Resolution
Joint report from the International Institute for Conflict Prevention and Resolution (“CPR”) and the Centre for Effective Dispute Resolution (“CEDR”) examining the status of modern-day dispute resolution approaches in business. Published April 2019.

Alternative Dispute Resolution (HMRC)
Guidance on HMRC's ADR process, which provides businesses and individuals with an alternative way of resolving tax disputes. ADR was initially trialled for small and medium enterprises and individual customers only, but has now been made available to larger and more complex businesses too.

Directory of civil mediation providers (Ministry of Justice)
Find civil mediation providers working in your area. All the mediation providers listed are accredited by the Civil Mediation Council.

Settling business disputes: arbitration and alternative dispute resolution (International Trade Centre)
This publication deals with the different types of disputes encountered in international trade and describes methods for preventing or resolving them.

Mediation and other alternatives to court (Commons Library)
A House of Commons Library briefing note on ADR, covering sources of information on mediation services, how to find help with mediation costs, ombudsmen and arbitration.

ADR and Civil Justice
The final report of the Civil Justice Council on the ways alternate dispute resolution is at encouraged within the civil justice system in England and Wales. Published November 2018.

The Eighth Mediation Audit
The Centre for Effective Dispute Resolution's survey of commercial mediator attitudes in the UK. Published July 2018.


Centre for Effective Dispute Resolution (CEDR)
A UK not-for-profit organisation providing ADR services to businesses and a range of training courses.

Chartered Institute of Arbitrators (CIArb)
A not-for-profit UK registered charity, CIArb promotes and develops all forms of private dispute resolution and provides education and training for arbitrators, mediators and adjudicators.

Civil Mediation Council
UK authority for all matters related to civil, commercial, workplace and other non-family mediation.

Faculty of Mediation and ADR (Academy of Experts)
Faculty of the professional body for expert witnesses which promotes all forms of alternative dispute resolution, offers training to qualify as a mediator in the commercial sector and provides accreditation for dispute resolvers.

International Institute of Conflict Prevention and Resolution (CPR)
Independent not-for-profit organisation whose mission is to 'help global business and their lawyers resolve complex commercial disputes more cost effectively and efficiently'.

See also

The Library & Information Service also maintains dedicated subject pages on:

Articles and books in the Library collection

Selected books and articles

Expert determination (5th ed.)
(Sweet & Maxwell, 2017)
Looks at the process of submitting differences or disputes to a third party. Includes precedents for an accountancy expert.

Alternative dispute resolution
Practical Tax Newsletter, February 2015
The authors discuss alternative dispute resolution (ADR) in the context of taxpayer disputes with HMRC.

More articles and books in the Library collection

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

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