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Reputation management

A collection of books, articles, guides and links on reputation management.

What's on this page?

  • eBooks
  • Online articles
  • Useful links
  • Articles and books from the Library

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Featured article

Reputation Management And The Board
Article highlighting the ways of corporate reputation management including positive outreach, regular assessment, and strong management. Topics discussed include issues relating to the loss of public trust; role of senior management in avoiding the corporate disasters; and the business issues such as quality and product safety, reputational concerns increasingly address moral or ethical concerns.

You will need to be logged-in to the website to access the full range of articles available online.


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users. If you are unable to access an eBook, please see our Help and support advice or contact library@icaew.com.

Managing business risk: a practical guide to protecting your business

Contains chapters on modern risk management strategies, crisis management, reputation management, intellectual property, and the role of IT in risk management processes.

Leading corporate turnaround: how leaders fix troubled companies

Focused on corporate recovery from a leadership point of view. Contains chapters on the turnaround framework, crisis management, implementing organisational change, and financial restructuring. Based on over 80 interviews with corporate recovery practitioners.

Corporate reputation, the brand and the bottom line

The book introduces the basic principles of reputation management and shows how a strong reputation can be achieved. It coves policies for board effectiveness, long-term reputation management, public relations planning, marketing and public relations, talent management, public affairs, crisis management, and personal development tips for building strong communication skills.

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.

Why it pays to invest in cyber insurance

The article offers information on the cyber insurance which provides companies with a layer of protection against potentially debilitating financial damages or data loss incident. It mentions cyber insurance policies can also give businesses access to qualified recovery specialists; and also mentions there are many different types of insurance, including policies covering systems being hacked, data loss, data theft and reputational damage, which is often the biggest issue for bigger companies.

Getting serious about ESG risks

The article offers information on the environmental, social and governance (ESG) approach of a company for risk management. Topics discussed include making adjustments to the risk management strategies for applying ESG approach; maintaining partnerships with senior executive leaders, finance, investor relations and corporate communications to assess and mitigate ESG risks.

The best way to respond to social fury? It's still up for argument

The article presents insights on how marketers deal with online outrage, including the effect of online outrage on brands. Topics include a study of angry posters during outrage situations, criticisms to an advertisement for the supplement brand Protein World, and comments from Kimberly Legocki, one of the study authors.

Showing 3 of 21 items

Useful links

Britain's Most Admired Companies
Dedicated microsite for the annual peer-perception study of Britain’s leading companies which has been running since 1990. The survey is published in Management Today annually. The survey includes tables illustrating: Britain's Most Admired Companies, Britain's Most Admired Companies by sector, Britain's Most Admired Companies by Category (categories range from quality of management to value as a long-term investment)

Corporate Reputation Review
Leading international journal on reputation management published by Springer Publications which features best practice, surveys and articles on topical issues. The website provides a taster of forthcoming topics and links through to full table of contents listings for previous volumes.

Global Rep Trak
Survey from the Reputation Institute which reveals how stakeholders perceive companies. A selection of reports are available to download.

Oxford University Centre for Corporate Reputation
Independent research centre established in January 2008. Site provides access to articles from Reputation Magazine which is published termly plus papers and case studies.

Reputation Institute
Official website of the private research organisation founded by Stern School of Business. The website features a Knowledge Center which holds a library of resources and publications on reputation management.

Effective PR
Business guide from Atom Content Marketing.

Articles and books in the Library collection

To find out how you can borrow books from the Library please see our guide to book loans.

You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by web chat or by email at library@icaew.com.

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