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Update from QAD on monitoring visits

Post lockdown the Quality Assurance Department at ICAEW has been continuing to carry out monitoring visits across all disciplines.

To date we have been successful in converting most of the insolvency visits we had scheduled to remote visits; and we are continuing to schedule new visits as remote visits for the foreseeable future. Where IPs use hard copy files they have couriered them to us. Where firms have electronic case management systems we have liaised with them to get remote access to the cases we want to review, either through a portal or via a laptop.

The response from our IPs to date to this way of working has been extremely positive. Other than the visits being conducted remotely, and requiring more thought and discussion up front about logistics, the visits are following our usual format. Starting with an opening meeting, typically now over video conferencing, moving onto reviewing individual case files and discussing our queries which are sent to the IP by email as usual and ending with a virtual closing meeting.