KPI glossary
A glossary of terms related to Key Performance Indicators (KPIs), divided into the major subject areas.
BPM tools
Tools to help you manage your business's performance.
Levers of Control
ICAEW
27-01-2016
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Balanced Scorecard
ICAEW
30-10-2015
The Balanced Scorecard is a framework for clustering business objectives, measures and targets under four perspectives.
KPIs
ICAEW
02-12-2015
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Six Sigma
ICAEW
02-12-2015
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Benchmarking guide
ICAEW
02-12-2015
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Lean
ICAEW
02-12-2015
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
The performance prism
ICAEW
17-12-2015
This BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.
Statistical Process Control
ICAEW
27-01-2016
The following BPM tool guide is one of a series produced for ICAEW by Professor Mike Bourne of Cranfield University.