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Balanced scorecard

Access a selection of articles, links and guides on the balanced scorecard, including the original article from Kaplan and Norton that introduced the concept in the early 1990s.

In the original article (The balanced scorecard: Measures that drive performance. Harvard Business Review, January/February 1992) Kaplan and Norton described the balanced scorecard as 'a set of measures that give top managers a fast but comprehensive view of the business'. Ten years on they reassessed the impact of their system, stating that in this time it had 'evolved from a performance measurement system to an organizing framework for successful strategy implementation' (Transforming the balanced scorecard from performance measurement to strategic management. Accounting Horizons, June 2001).

What's on this page?

  • eBooks
  • Online articles
  • Useful links
  • Articles and books from the Library

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Featured article

How ZYSCO uses the balanced scorecard
The Chinese state-owned firm Zhongyuan Special Steel Co. Ltd (ZYSCO) has used the balanced scorecard system to improve its management and performance.

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Featured eBook

Key Performance Indicators (KPI): Developing, implementing, and using winning KPIs
Parmenter, David. (2nd ed. Wiley, 2010)

This book has been written to assist you in developing, implementing, and using winning KPIs. It is also aimed at providing the missing link between the balanced scorecard work of Kaplan and Norton and the reality of implementing performance measurement in an organisation.

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The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.

Balanced scorecard diagnostics

A step-by-step guide to analysing the effectiveness of an organisation's balanced scorecard and ensuring it is operating at maximum performance.

Business process management and the balanced scorecard

Shows managers how to optimally use the balanced scorecard to achieve strategic success.

Key performance indicators: developing, implementing and using winning KPIs

A manager's guide to implementing KPIs.

Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.

You will need to be logged-in to the website to gain full access to the range of articles available online.

Key articles

Using the balanced scorecard as a strategic management system

This article by Kaplan and Norton, first published in 1996, describes how the balanced scorecard can help senior managers systematically link current actions with tomorrow’s goals. Four new processes are introduced that help companies make that important link: translating the vision, communicating and linking, business planning, and feedback and learning.

Transforming the balanced scorecard from performance measurement to strategic management: part II

Organisations can use their scorecards to align key management processes and systems to strategy. The article outlines five key principles for managers.

The balanced scorecard - measures that drive performance

This article introduces the concept of the balanced scorecard as a new performance measurement system that gives managers a fast but comprehensive view of the company from several perspectives.

Selected articles

Don't suggest a camera

Understanding consumer behaviour can help you to innovate without alienating your customers. The authors look at real-life examples and provide a four-part plan for achieving a cumulative advantage for your business.

Advancing innovation: what's your role?

As a financial professional, adding discipline and execution to creativity and idea generation will create a winning mix to help your company succeed. Patrick Stroh explains three elements of innovation execution to follow - galvanise, enable and measure - and advocates using the Innovation Value Score (IVS) balanced scorecard measuring method.

A system of growth

Christie Zou explains her innovative "String of Pearls" system for implementing company strategy, which companies in China have begun using to achieve growth quickly. The system links strategy, business, finance and human resources along with the strategic balanced scorecard tool.

How ZYSCO uses the balanced scorecard

The Chinese state-owned firm Zhongyuan Special Steel Co. Ltd (ZYSCO) has used the balanced scorecard system to improve its management and performance.

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Useful links

Advanced Performance Institute (API) 
Described as an 'independent research and advisory organisation specialising in organisational performance', the API has published a range of resources on the balanced scorecard which can be accessed following free registration.

Marketing effectiveness (CIM) 
Research report published by the Chartered Institute of Marketing (CIM) which includes a section on measuring effectiveness using the balanced scorecard.

Management and financial accounting (CIMA) 
An online collection of publications from the Chartered Institute of Management Accountants (CIMA), including:

Balanced Scorecard Institute 
Non-profit organisation with a remit to provide 'web-based guidance, information and tools to government and nonprofit managers' on the balanced scorecard approach to management. Although the site has an American focus there is a wealth of useful resources available on the site including an explanation of the basic concepts, a selection of articles outlining the reasons to apply the balanced scorecard approach, articles on metrics, a directory of balanced scorecard software vendors, and an online discussion forum.

Balanced Scorecard Resource Centre 
A resource centre from the UK consultancy firm 2GC Active Management which includes: a series of frequently answered questions on the balanced scorecard addressing the basics; a selection of presentations available in full text; balanced scorecard case studies; recommended reading; a collection of rated and reviewed links to balanced scorecard websites and a series of presentations.

Centre for Business Performance 
Official website for the Centre for Business Performance, based at Cranfield School of Management, which includes access to a range of articles, research reports and white papers. The website includes a number of resources on the balanced scorecard, including:-

To find out how you can borrow books from the Library please see our guide to book loans.
You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.

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