Access a selection of articles, links and guides on the balanced scorecard, including the original article from Kaplan and Norton that introduced the concept in the early 1990s.
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How ZYSCO uses the balanced scorecard
The Chinese state-owned firm Zhongyuan Special Steel Co. Ltd (ZYSCO) has used the balanced scorecard system to improve its management and performance.
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The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.
Key Performance Indicators (KPI): Developing, implementing, and using winning KPIs
Parmenter, David. (2nd ed. Wiley, 2010)
"This book has been written to assist you in developing, implementing, and using winning KPIs. It is also aimed at providing the missing link between the balanced scorecard work of Kaplan and Norton and the reality of implementing performance measurement in an organisation."
Business process management and the balanced scorecard: Using processes as strategic drivers
Smith, Ralph F. (Wiley, 2007)
This book aims to "help readers identify and target the fundamental processes that drive and detract from the strategic performance of their companies." Using a 'how to' approach with multiple real world examples, it is "designed for organisations that have either implemented or are considering the implementation of balanced scorecard or six sigma performance management systems."
Balanced scorecard diagnostics: Maintaining maximum performance
Niven, Paul R. (Wiley, 2005)
A single-source guide to accurately analysing the effectiveness of an organisation's balanced scorecard, complete with the latest tools and know-how to implement corrective changes, ensuring your balanced scorecard is operating at maximum performance. Throughout this step-by-step guide, self-assessment questions help readers focus company discussion to critically examine their implementation efforts and propel scorecard initiatives forward.
The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.
You will need to be logged-in to the website to gain full access to the range of articles available online.
Advanced Performance Institute (API)
Described as an 'independent research and advisory organisation specialising in organisational performance', the API has published a range of resources on the balanced scorecard which can be accessed following free registration.
Marketing effectiveness (CIM)
Research report published by the Chartered Institute of Marketing (CIM) which includes a section on measuring effectiveness using the balanced scorecard.
Management and financial accounting (CIMA)
An online collection of publications from the Chartered Institute of Management Accountants (CIMA), including:
Balanced Scorecard Institute
Non-profit organisation with a remit to provide 'web-based guidance, information and tools to government and nonprofit managers' on the balanced scorecard approach to management. Although the site has an American focus there is a wealth of useful resources available on the site including an explanation of the basic concepts, a selection of articles outlining the reasons to apply the balanced scorecard approach, articles on metrics, a directory of balanced scorecard software vendors, and an online discussion forum.
Balanced Scorecard Resource Centre
A resource centre from the UK consultancy firm 2GC Active Management which includes: a series of frequently answered questions on the balanced scorecard addressing the basics; a selection of presentations available in full text; balanced scorecard case studies; recommended reading; a collection of rated and reviewed links to balanced scorecard websites and a series of presentations.
Centre for Business Performance
Official website for the Centre for Business Performance, based at Cranfield School of Management, which includes access to a range of articles, research reports and white papers. The website includes a number of resources on the balanced scorecard, including:-
View articles and books in our collection on the balanced scorecard:
If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by fax on +44 (0)20 7920 8621 or by email at email@example.com.