Regulated and supervised firms and individuals privacy notice

This notice, including its Appendices that apply to residents of certain countries (referred to as this privacy notice), provides information on how The Institute of Chartered Accountants in England and Wales (Company No. RC000246) (ICAEW) collects, uses, shares and retains personal data in discharging its responsibilities as a regulator and professional body working in the public interest.

Please ensure that you read this privacy notice (including the Appendix applicable to you) and any other privacy notices we may provide to you from time to time when we collect or process personal data about you. The privacy notice is available at any point via our website.

How to contact ICAEW

ICAEW is the controller for the Personal Data processed in discharging its responsibilities as a regulator and professional body working in the public interest, unless this is stated otherwise. ICAEW is registered with the Information Commissioner’s Office (ICO) with registration number (Z5765897). In this notice, references to ‘we’, ‘us’ or ‘our’ mean ICAEW.

ICAEW can be contacted in a number of ways:

E: dataprotection@icaew.com

P: The Data Protection Office, ICAEW, Metropolitan House, 321 Avebury Boulevard, Milton Keynes, MK9 2FZ UK

T: +44 (0)1908 248 250

The Professional Standards Department (PSD) is responsible for carrying out ICAEW’s disciplinary, regulatory, monitoring and assurance functions under ICAEW’s Royal Charter and statute. An overview of our activities is set out below:

Regulatory activities

ICAEW is a regulator under statute of audit and local audit activities, insolvency, probate and exempt investment business. We process personal data about individuals when we carry out our functions as a statutory regulator - ie, in processing licensing applications; in monitoring compliance with regulations and in taking regulatory and/or disciplinary action.

Practice Assurance Scheme

The Practice Assurance Scheme is ICAEW’s framework for principles-based quality assurance. In carrying out reviews and monitoring compliance with ICAEW’s bye-laws, regulations and standards (including through the annual return) we process information about individuals in firms which are part of the Practice Assurance Scheme. We may also review information about individual clients of practising firms when we carry out reviews.

Licensed Practice Scheme

We license firms to carry out non-statutory audit activities under the Licensed Practice Scheme. As with statutory audit, we process information about individuals in firms we license under the Licensed Practice Handbook; we may also process information about clients of licensed firms when we carry out monitoring reviews.

Use of the Description “Chartered Accountants” Regulations

We process the personal data of individuals in firms applying for dispensation under the Use of the Description ‘Chartered Accountants’ Regulations, along with the personal data of principals applying for general affiliate status under those regulations.

Supervision under Money Laundering Regulations^[1]

ICAEW is a supervisory authority of ICAEW Member Firms under the Money Laundering Regulations. We also supervise non-member firms under contract. We process personal data about individuals when we carry out our functions as a supervisory authority ie, in processing applications; in monitoring compliance with regulations and in taking regulatory and/or disciplinary action. We will review information about firms’ clients who are individuals in carrying out our monitoring reviews. We also process personal information about individuals in firms, in particular beneficial owners, officers, and managers (BOOMs).

Complaints investigation and discipline

We investigate complaints about members, firms and other regulated individuals and, where necessary, take disciplinary action in accordance with ICAEW’s bye-laws and regulations. As part of this work, we will gather, use, retain and share information (including Special Category and Criminal Offence data) about respondents, complainants, and other individuals (eg, legal representatives and expert witnesses). Investigations by formal agreement may be carried out on behalf of other bodies, where we may act as a Joint Controller.

Fitness to Practice process and the Fitness Committee

We have in place a process to determine whether a member, student or other regulated individual is suffering from a serious physical or mental illness which is undermining their professional competence or ability to participate in disciplinary proceedings. The Fitness Committee is set up to determine whether an individual’s health is impaired and we process personal data (including Special Category Data) in carrying out this function. The committee also considers applications for readmission by former members and has a role in determining provisional member (student) applications that disclose fitness issues.

Quality Assurance Department (QAD) commercial monitoring contracts

QAD has a number of commercial contracts in place to deliver monitoring and training in best practice to other professional bodies (both in the UK and abroad). In providing services under these contracts, we process information about individuals in firms that are the subject of monitoring activities. During the course of these activities, we may also review information about individual clients of these firms (or principals, employees or persons with a controlling interest of such clients).

Regulatory Policy

PSD’s Regulatory Policy team is responsible for developing ICAEW’s regulatory policy and engagement with government bodies, oversight regulators and other professional bodies. Occasionally, we will process personal data about individuals as part of this work.

The Chartered Accountants Compensation Scheme and the Probate Compensation Scheme

ICAEW has in place schemes to compensate clients who suffer financial loss due to the activities of current and former ICAEW registered firms (and, in the case of the Chartered Accountants’ Compensation Scheme, firms authorised by the Institute of Chartered Accountants of Scotland (ICAS) and Chartered Accountants Ireland (CAI)). We process personal data in dealing with applications for compensation to these schemes.

PII and the assigned risk pool

ICAEW members in public practice and individuals / firms carrying on regulated activity are required to comply with ICAEW’s PII Regulations. We process personal data in monitoring compliance with the PII Regulations, in contracting and liaising with insurers who participate in ICAEW’s PII arrangements for firms, and in overseeing the operation of the Assigned Risks Pool (ARP) (ie, the ‘pool of last resort’ for firms that are unable to obtain compliant, commercial cover).

ICAEW Regulatory Board and Professional Standards Committees

We process the personal data of individuals who are members of the ICAEW Regulatory Board (IRB), the Regulatory and Conduct Appointments Committee (RACAC) and Professional Standards’ Committees (eg, their address and contact details; personal and employment history and, in exceptional cases, health and criminal offence data).

Film licensing arrangements

ICAEW has created a series of training films which are intended to highlight ethical and practice issues and raise professional standards. In licensing these films for use by accountancy firms and other bodies, we process personal information of current and prospective licensees.

[1] The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017

Personal Data is any information which directly or indirectly identifies an individual, for example, your name, address, membership and/or student number, NI number, qualifications, date of birth, photos, videos or voice recordings.

Special categories of personal data are a set of personal data that we are required to look after even more carefully. Subject to the relevant data protection law, special categories of personal data may include details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data.

We may also collect information about criminal convictions and offences which is another type of information that we need to look after very carefully.

Personal Data we collect about you 

Personal Data provided by third parties

In carrying out these functions and responsibilities, we process information as set out in the table below. We only collect and process the minimum amount of personal information that is necessary according to each function and activity:

What if Data Subjects choose not to supply Personal Data?

In certain circumstances you may be obliged to provide us with personal data for a statutory requirement or to enter into a contract. Where this is the case, we have identified these instances in the tables above with an “*”. If you fail to provide the personal data when requested, we may not be able to continue your registration or perform our statutory functions.

Legal obligation – subject to the relevant law, we will process personal data where this is necessary to perform a legal obligation - eg:

• When authorising individuals and firms to conduct activities regulated under statute (including carrying out ‘fit and proper’ checks);
• In monitoring individuals and firms as a statutory regulator or supervisory authority;
• In investigating complaints and taking disciplinary action against such individuals and firms as statutory regulator or supervisory authority;
• In operating the Chartered Accountants Compensation Scheme and the Probate Compensation Scheme;
• In maintaining the public audit and probate registers, as well as the HMRC Trust and Company Services register; and/or
• In providing returns to oversight regulators.

Legitimate interest – as a regulator we have a duty under our Royal Charter to operate in the public interest. Subject to the relevant data protection law, we have a legitimate interest in:

• Monitoring firms that are part of the Practice Assurance Scheme;
• Licensing and monitoring firms under the Licensed Practice Scheme;
• Operating the fitness to practise regime;
• Monitoring compliance with the PII Regulations and administering the ARP;
• Liaising with board and committee members and running our committee function;
• Liaising with individuals in stakeholder organisations to develop regulatory policy and best practice;
• In providing out-sourced monitoring activities under commercial contracts;
• In carrying out film licensing activities;
• Audit activities for governance and assurance purposes; and/or Conducting data anonymisation for the purpose of reporting for service improvement and management information.
• Assisting public bodies to comply with their legal obligations.

Consent – In some cases, Personal Data is processed because you have given your consent.

Special Category and Criminal Offence Data

We process special category data and criminal offence data when we are discharging our statutory and public interest functions.

This will be the case, in particular, where members and other regulated individuals are referred to the Fitness Committee for review or during the course of our monitoring and investigation and disciplinary activities. Where this is the case we always ensure that we are legally entitled to do so under data protection laws.

Where the information we process is special category or sensitive data such as your health data or criminal offence data, subject to the relevant data protection law, the additional bases for processing that we rely on may include;

• Where processing is necessary for reasons of substantial public interest

In carrying out our duties and functions, we receive personal data from (this is not an exhaustive list):

• Applicants (both individuals and firms) applying for authorisation to carry out activity regulated under statute;
• Applicants for ICAEW Licensed Practice status;
• Firms and individuals, we monitor as a statutory regulator, supervisory authority, or as part of the Practice Assurance or Licensed Practice Schemes;
• Complainants (both individuals and external organisations), respondents, witnesses, external legal advisers and representatives when investigating complaints and taking action under the Disciplinary Bye-laws;
• Members and other individuals subject to the fitness regime, medical experts and other witnesses;
• Oversight regulators (Financial Report Council, Insolvency Service (GB & NI), the Legal Services Board, the Financial Conduct Authority and OPBAS);
  • Other professional bodies and regulators (e.g. ACCA, CIOT, ICAS, CAI, FCA, the SRA and other legal services regulators, Legal Ombudsman, regulators in the Crown Dependencies; the Pensions Regulator)
• Public bodies (e.g. HMRC, BEIS, Ministry of Justice, Charities Commission);
• Our own external legal advisors;
• Individuals applying for compensation from CACS or the Probate Compensation Scheme or firms that fall within the scope of those schemes;
• Professional bodies which engage us to carry out monitoring activities on their behalf under commercial contract and the firms subject to review;
• Marsh Ltd as ARP manager and firms within scope of the PII Regulations;
• Insolvency bond providers;
• Our suppliers, advisers and consultants (including recruitment specialists); and
• Committee and board members

In addition, we may use publicly available information regarding a member undergoing an investigation, including information provided on social media accounts and Companies House. If this is the case we will inform you of the public source of the personal data.

We share personal data with (this is not an exhaustive list):

• Firms and individuals, we monitor as a statutory regulator, AML supervisor, as part of the Practice Assurance Scheme or Licensed Practice Schemes or under contract;
• Complainants and respondents when investigating complaints;
• Experts and other witnesses, legal advisers and Counsel when taking disciplinary action against firms / individuals;
• External legal advisers and Counsel when exercising regulatory functions and powers over individuals / firms;
• Medical experts and legal advisers in operating the fitness to practise regime;
• Oversight regulators (FRC, Insolvency Service (GB & NI), the LSB, FCA, IAASA and OPBAS);
• Other professional bodies and regulators (e.g., ACCA, CAI, ICAS, CIOT, FCA, the SRA and other legal services regulators, Legal Ombudsman, regulators in the Crown Dependencies)
• Government bodies (eg, HMRC, Treasury, BEIS, Ministry of Justice, Charities Commission and Companies House)
• Law enforcement and the National Crime Agency when discharging our responsibilities under the Money Laundering Regulations
• Legal advisers and committee members in operating the CACS and Probate Compensation Schemes;
• Marsh Ltd as ARP manager and ICAS and CAI in operating the ARP;
• Insolvency bond providers;
• Committee and board members;
• ICAEW’s own insurers.

Your Personal Data may be transferred to other third-party organisations in certain scenarios in accordance with law:

1. If we are discussing a merger or acquisition, Personal Data may be transferred to respective third parties under suitable terms as to confidentiality;
2. If we are reorganised or sold, Personal Data may be transferred to a buyer who can continue to provide services to you;
3. If we are required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority, for example the Police, we may need to share your Personal Data; or
4. If we are investigating or defending any legal claims your Personal Data may be transferred as required in connection with defending such investigations and/or claims.

In some cases, we may need to process Personal Data outside the United Kingdom (UK). Where this is the case we will only share the minimal amount of Personal Data necessary for the purpose of processing and, where possible, we will share the Personal Data in an anonymised form.

Whenever we transfer your Personal Data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

1. we will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission;
2. where we use certain processors, we may use specific contracts approved by the European Commission which gives Personal Data the same protection it has within the EEA. When we rely on this measure we will ensure that the third-party can comply with the provision of such contracts and we have confirmed that the country to which the Personal Data is transferred has adequate data protection laws in place to protect Personal Data.

Please contact us at dataprotection@icaew.com if you would like further information about the specific mechanism used by us when transferring your Personal Data.

We keep Personal Data that we obtain about you during our regulatory activities  for no longer than is necessary for the purposes for which it is processed. How long we keep your Personal Data will depend on the nature of the Personal Data concerned and the purposes for which it is processed. We will only retain personal data for as long as is necessary to fulfil our statutory and public interest functions. Details of how long we may retain these records are set out below:

• Disciplinary cases which have been referred to committee where there is a finding’ – 50 years.
• Disciplinary cases which have been closed without referral to committee – 2 years from date of file closure (a closure summary will be retained); in exceptional cases an override is in place and justification added to the file.
• Correspondence, reports and files relating to regulated individuals and firms – 7 years after individual / firm ceases to be regulated.
• Correspondence, reports and files relating to firms within the Practice Assurance Scheme – 7 years after the firm has ceased to be within the Scheme.
• Firm annual returns – 7 years.
• Signed minutes of meetings – for the life of the committee.
• Supplier / customer contracts – 6 years following performance of contract.
• Film licensing agreements – 6 years following expiry or termination of the licence.

ICAEW maintains an online database of disciplinary records of members / firms which can be used by members of the public. Disciplinary records are held in accordance with the Disciplinary Database Policy which can be found at ICAEW Publication of disciplinary and regulatory orders policy. The policy provides an explanation of ICAEW’s policy on the publication of disciplinary findings and regulatory penalties; the length of time they will appear on the Disciplinary and Regulatory Database and the processes by which an individual may make representations on publication.

Under data protection law, you have rights including:

1. Your right of access – You have the right to ask us for copies of your Personal Data.
2. Your right to rectification – You have the right to ask us to rectify Personal Data you think is inaccurate. You also have the right to ask us to complete Personal Data you think is incomplete.
3. Your right to erasure – You have the right to ask us to erase your Personal Data in certain circumstances.
4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your Personal Data in certain circumstances.
5. Your right to object to processing – You have the right to object to the processing of your Personal Data in certain circumstances.
6. Your right to data portability – You have the right to ask that we transfer the Personal Data you gave us to another organisation, or to you, in certain circumstances.
7. Rights related to automated decision making, including profiling –  You have the right not to be subjected to a decision based solely on automated processing (including profiling) which may significantly affect you. We do not make any employment decisions, solely using automated decision making technologies.

In most cases we will deal with your request as soon as possible and at the latest within one calendar month of the request. If we need to extend the time period for responding to your request, we will let you know within the one-month period. We do not charge a fee for any such requests.

If you wish to exercise any of your rights, please contact our Data Protection Office via email using dataprotection@icaew.com.

We have appropriate security measures in place to prevent Personal Data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to those who have a genuine business need to know it. Those processing your Personal Data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you have any concerns about the Personal Data we use about you, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, by contacting them at www.ico.org.uk, or the relevant data protection authority of your country as mentioned in the applicable Appendix. We would, however, appreciate the chance to deal with your concerns before you approach the ICO or the relevant data protection authority, so please feel free to contact us in the first instance via email using dataprotection@icaew.com.

This Appendix applies to individuals who reside in the People's Republic of China (for the purposes of this privacy notice, excluding Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan) (China).

This Appendix supplements the main body of this privacy notice should be read together with the main body. In the event of any conflict or inconsistency between this Appendix and the main body of this privacy notice, this Appendix shall prevail.

Legal basis for processing your Personal Data

We process your Personal Data for the purposes mentioned in the main body of this privacy notice with your consent or as otherwise required or permitted by applicable law (e.g. where the processing is necessary for concluding or performing a contract with you, where the processing is necessary to perform legal obligations, etc.).

Processing of your Personal Data upon the expiry of the relevant retention period

We will irreversibly destroy or anonymize your Personal Data upon the expiry of the relevant retention period in a way that prevents that information from being restored or reconstructed

Sensitive Personal Data

Sensitive Personal Data is Personal Data that, once leaked or illegally used, may easily cause the personal dignity of a natural person to be infringed or his/her personal or property security to be endangered. It includes data related to biometrics, religious belief, specific identity, medical health, financial account and location tracking, the Personal Data of a minor under the age of 14 (Minor Personal Data), as well as government issued ID information. The sensitive Personal Data about you we process may include Criminal Offence Data, Financial Standing Data, Directorship Disqualification Data and certain Professional Data (such as information about professional disciplinary issues). We only process your sensitive Personal Data where such processing is strictly necessary for the relevant purposes identified in the main body of this privacy notice. Our processing of your sensitive Personal Data will adhere to the safeguards mandated by applicable laws and regulations. However, depending on the specific type of sensitive Personal Data involved, such processing may result in various impacts, including potential harm to your reputation, property, or personal safety in the event of a data breach.

We will not knowingly collect or process Minor Personal Data except with consent of the parent or guardian or as otherwise permitted by law. When we collect or process Minor Personal Data, we will process such data in accordance with the safeguards set out in applicable laws and regulations.

If you are a parent or guardian who believes that we collect or process any Minor Personal Data of your child without your consent or would like to erase, correct, or exercise any other right regarding any Minor Personal Data of your child, or have inquiries or complaints about how we process Minor Personal Data, please contact our Data Protection Office, which is in charge of protection of Minor Personal Data, through the means mentioned in the main body of this privacy notice.

Sharing of your Personal Data

With your express consent where required, we may share your Personal Data with third parties as described in the main body of this privacy notice.

Overseas transfer of your Personal Data

As ICAEW operates globally, with your express consent where required, we may transfer your Personal Data outside of China, including to the UK and other jurisdictions where we, our service providers and other relevant third parties conduct business. In particular, your Personal Data may be transferred to our office in the UK for our storage and processing in accordance with this privacy notice.

We may also share your Personal Data with third parties outside of China. The following list specifies the identity of the third parties outside of China that we may share your Personal Data with, basic information about their data processing activities and links to the relevant privacy policies (which you may refer to for more details about how they process your Personal Data, their contact information, and procedures to exercise data subject rights with them).

Your additional rights

Besides the rights listed in the "Your Rights" section in the main body of the privacy notice, you also have the following rights:

1. Your right to deregister your account – You can request to deregister any account you may have with us. However, if you deregister your account, certain services or processes may be disrupted or become unavailable.
2. Your right to withdraw your consent – You can withdraw your consent to our processing of certain Personal Data about you when we rely on your consent for such processing. Please note that your withdrawal may lead to certain consequences (e.g. disruption or unavailability of certain services or processes) if such processing is strictly necessary for a certain purpose and consent is the only legal basis for our processing.

Inquiries or complaints

If you have any requests to exercise rights, inquiries or concerns about the Personal Data we use about you, please contact us at china@icaew.com. You also have the right to make a complaint at any time to the Cybersecurity Administration of China (CAC) or its local counterparts.

This Appendix applies to individuals who reside in the Republic of Singapore. It supplements and should be read together with the main section of this privacy notice. In the event of any conflict or inconsistency between this Appendix and the main body of this privacy notice, this Appendix shall prevail.

Consent

We will collect, use or disclose your Personal Data for purposes which you have provided your consent which can be express, deemed or by notification, unless exempted, in accordance with Singapore’s Personal Data Protection Act (2012) and its regulations (PDPA). Where we have collected, used or disclosed your personal data based on consent, you may withdraw consent with reasonable notice, and we will inform you of the likely consequences of the withdrawal. 

Purpose limitation & notification

We will only collect, use or disclose Personal Data for the purposes that a reasonable person would consider appropriate under the given circumstances and for which you have given consent (unless exempted by law). 

Accuracy, access & correction

We will make reasonable effort to ensure that your Personal Data collected is accurate and complete. You have right to access Personal Data which we hold about you, request a copy of that information and details of what we have done with that information (i.e., how long we kept it for and to whom we disclosed it) within a year before your request.

You have a right to request us to correct your Personal Data where it is inaccurate or out of date. We will make the necessary corrections as soon as practicable and send the corrected data to other organisations to which your Personal Data was disclosed pursuant to this privacy notice within a year before the correction was made.

Retention limitation

We will cease retention of your Personal Data or dispose of it in a proper manner if it is no longer necessary for the purpose for which it was collected and we have no other legal ground for processing the data, or if the collection, use or disclosure of your Personal Data was based on consent and the consent has been withdrawn.

Transfer limitation

For international transfers (i.e., a cross-border disclosure) of your Personal Data from Singapore to overseas, we will put in place contractual measures to ensure the overseas recipients process your personal data in accordance with our instructions and have in place technical and organizational measures to protect your personal data with a level of protection comparable to the protection under the PDPA.

Data breach notification

We will notify you of any data breach that is or is likely to be of significant scale, or results in or is likely to result in significant harm to you.

Data portability

Where required by law, at your request, we will transmit your Personal Data that is in our possession or under our control, to another organisation in a commonly used, machine readable format.

Inquiries or complaints

If you have any requests to exercise rights, inquiries or concerns about the Personal Data we use about you, please contact our Data Protection Officer at dataprotection@icaew.com.  If we are unable to help you, you may contact Singapore’s Personal Data Protection Commission (http://www.pdpc.gov.sg).