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Finding a solicitor

Information sheet offering guidance for finding a solicitor.

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Issued: September 2005
Last reviewed: August 2017

From time to time we can all benefit from some legal advice but finding a suitable solicitor can be difficult if you don’t have any readily available guidance and are unfamiliar with the process. Let’s face it many of us prefer not to have to deal with lawyers unless we have to! This information sheet guides you through the process of obtaining legal advice as painlessly as possible. It doesn’t cover every aspect but it’s such a frequent problem that we’re sure you’ll find it helpful.

Free initial advice

ICAEW members based in England and Wales have access to a free Legal Helpline, provided by CABA www.caba.org.uk. Their 24 hour helpline for past and present ICAEW members and their families gives access to a legal department manned by lawyers and qualified legal advisors. You can call the helpline on 0800 107 6163 (UK only) or chat to an advisor online to ask questions about your legal rights and get advice on a legal situation. Please note that the helpline cannot advise on ICAEW disciplinary matters.

Selection criteria

However you may prefer to adopt the following steps to help you appoint an appropriate solicitor.

First you need to list your selection criteria

  • What technical discipline do you need eg, employment law?
  • What geographic area do you prefer eg, close to home or the office?
  • Do you want oral or written advice?
  • Would you prefer a national firm or a smaller local firm?
  • How quickly do you need advice?
  • Are there any other criteria relevant to your specific circumstances?

Personal network

Have you got a network of colleagues who have used a solicitor in a given area before who can make a recommendation to you of who to use or not to use? A recommendation of someone who has a reputation for always getting good results can be more reassuring to you than selecting from a list such as yell.com.

Solicitors online

If you haven’t got a recommendation there’s a useful website available at http://solicitors.lawsociety.org.uk. This enables you to browse by technical discipline and geographical location to draw up a shortlist of firms. If you do not have access to the internet then you can telephone the Law Society on +44(0)207 242 1222. Another useful website is the online Chambers Directory to find lawyers and law firms using a range of search criteria such as area of law, or location/region.

Appointing a barrister

You may appoint a barrister direct to assist you or your solicitor can make the appointment for you. Again if you don't have a recommendation the Bar Council have a useful website to assist you in identifying a suitable barrister.

Shortlist of candidates

As with any service it is wise to consider a shortlist to give yourself a choice of adviser. This may not always be possible as you may need a specialist and some lawyers will be unavailable to you because they have a conflict of interest. Search through those available and make your choice based on your personal preferences. Find out if any give the first half hour’s advice free or offer a free initial consultation and then compare charging rates. When you have your shortlist ring the firms and speak to them. Their responses will be likely to help you position them in your shortlist.

Appearing before ICAEW disciplinary committees

If a complaint has been made against you it can be helpful to seek legal advice to defend your position – especially before the disciplinary committee where you may be represented by your solicitor. Whilst CABA cannot assist in such circumstances there are solicitors and barristers that specialise in this sort of work. Use the solicitors online and Bar Council search facilities.

Pro bono

You may well have legal expenses insurance as part of your household contents insurance policy or be entitled to legal advice as a benefit attached to your credit card or associated with membership of another organisation. This may well include legal help with things such as employment disputes but may also include some restrictions or exclusions so it is worth reading the small print.

The Law Centres Network is staffed by solicitors and other specialist caseworkers and can provide free advice on issues such as employment or debt. All Law Centres offer face-to-face legal advice to local residents, and some run a telephone advice line. You can find out more about available services and details of your local Law Centre at www.lawcentres.org.uk.

Don’t forget that there are some legal groups who undertake work without charge for example the national Citizens Advice network www.citizensadvice.org.uk, FRU www.thefru.org.uk and the Pro Bono group www.lawworks.org.uk that are well worth investigating if circumstances mean that you have difficulty in paying for advice.

Useful hints and tips

Do:

  • Draft out the problem as succinctly as possible (aim for no more than two sides of A4) in writing. Review what you’ve written and, if there’s time get someone else you trust to read it and check you haven’t missed anything important.
  • Prepare a list of the main characters involved with brief descriptions of them.
  • Prepare a chronology setting out the timescale of events.
  • Summarise in bullet point form the specific advice that you are seeking.
  • Specify whether the end product is required in writing or just orally.
  • Attach a schedule of all the documents that you think are relevant and have ready for the solicitor in case he wants to see them.
  • Send the papers sufficiently in advance of your meeting so that your solicitor is well prepared to advise you.

Don't:

  • Include a lot of irrelevant material which the solicitor will have to read and charge you for.
  • Be indecisive about what you are looking for.
  • Be put off if you are only able to see a junior member of staff.

About the Support Members Scheme

Support members offer totally confidential, non-judgemental telephone or face to face support to members of any age, in any circumstances and in all areas of professional activity. They are trained to listen and are familiar with all of ICAEW's relevant procedures as well as other specialised helplines and resources. Support members are happy to talk to you about any issue, however big or small, and relating to your professional or personal life. Often simply discussing a problem with an objective outsider can clarify your thoughts and help you to find a way forward.

What do they do?

Support members offer totally confidential, non-judgemental telephone or face to face support to members of any age, in any circumstances and in all areas of professional activity. They are trained to listen and are familiar with all of ICAEW's relevant procedures as well as other specialised helplines and resources. Support members are happy to talk to you about any issue, however big or small, and relating to your professional or personal life. Often simply discussing a problem with an objective outsider can clarify your thoughts and help you to find a way forward.

How much does it cost?

Nothing. Support members provide their services voluntarily. There is no charge for consulting a support member.

Will our discussion be in confidence?

Yes. Any contact that you have with a support member will be in complete confidence. Support members are also exempt from the duty to report misconduct so you can feel comfortable in the knowledge that anything discussed will not be referred back to ICAEW.

What do I do now?

If you feel you could benefit from discussing your situation with a support member, please contact the scheme on 0800 917 3526 or email support.members@icaew.com. Contact information for support members is also available on the ICAEW’s website icaew.com/supportmembers.

Terms and conditions

© ICAEW 2019  All rights reserved.

ICAEW cannot accept responsibility for any person acting or refraining to act as a result of any material contained in this helpsheet. This helpsheet is designed to alert members to an important issue of general application. It is not intended to be a definitive statement covering all aspects but is a brief comment on a specific point.

ICAEW members have permission to use and reproduce this helpsheet on the following conditions:

  • This permission is strictly limited to ICAEW members only who are using the helpsheet for guidance only.
  • The helpsheet is to be reproduced for personal, non-commercial use only and is not for re-distribution.

For further details members are invited to telephone the Technical Advisory Service T +44 (0)1908 248250. The Technical Advisory Service comprises the technical enquiries, ethics advice and anti-money laundering helplines. For further details visit icaew.com/tas.