Online articles
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Displaying 1-30 of 33 results
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Managing stakeholder outrage
- 01 Feb 2023
- Karthik Ramanna
- Harvard Business Review
Drawing on real-world case studies and on disciplines including psychology, economics, and philosophy, this article offers a framework for
managers needing to pacify outraged external stakeholders. Five steps are suggested: turning down the temperature, analyzing the outrage, shaping and bounding your responses, understanding your power to mobilize others, and renewing resilience.
Exclusive
The value of connectors
- 01 Dec 2022
- Romana L. Autrey, Tim Bauer, Kevin E.Jackson, Elena Klevsky, Margaret Shackell
- Strategic Finance
Team members who act as 'connectors' can help reduce employee turnover, according to a new research study. The authors take a look at the traits and skills of connectors and the implications for teamwork in the finance function.
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Speaking more assertively
- 01 Oct 2022
- Erin Boettge
- Personal Excellence
Six responses to criticism, which Manuel J.Smith recommends for anyone in a situation where they need to speak assertively.
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How to create a psychological safety zone
- 01 Oct 2022
- Lauren E.Miller
- Personal Excellence
Research shows that organizations that create a safe space for open dialogue will often flush out human error more quickly than those which do not practice psychological safety. The article suggests ways to build trust at work.
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How emotionally intelligent is your team? 6 tips to responding to a heated argument
- 01 Oct 2022
- Anja van Beek
- Personal Excellence
Executive coach Anja van Beek gives advice for leaders wishing to develop their emotional intelligence. She suggests ways to take a pause, understand the other person's perspective and tactfully share your viewpoint with team members.
Exclusive
Navigating conflict at work
- 01 Sep 2022
- Amy Gallo
- Harvard Business Review
Seven strategies to help you make progress navigating conflict at work - with even the most difficult colleagues.
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Selling your ideas upwards
- 01 Jan 2022
- Ethan Burris
- Harvard Business Review
You may have a great idea to help your company. But perhaps you're not sure how to approach your boss about it, or worse, you've already tried and failed to sell your idea up the chain of command. The key, the author says, is to start by understanding the psychology of your manager.
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Nonverbal communication
- 01 Sep 2020
- Saoirse O'Brien
- Accountancy Plus
Discusses the five most important aspects of nonverbal communication, common mistakes and how non-verbal cues can be utilised in both face-to-face and virtual settings.
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Improve your presentation slides
- 01 May 2019
- Charles E. Davis
- Strategic Finance
Article offering advice to accounting and finance professionals on effective design and preparation of presentation slides. Instead of relying on bullet points and blocks of text, the author emphasises the power of visuals in creating a more impactful presentation.
Exclusive
How to design visually engaging Powerpoint presentations
- 01 Jan 2019
- Richard Dedor
- OfficePro
Advice on crafting visually compelling slides to support the key points you are making. Slides should visually tell a story, connect your audience to you and accelerate message retention.
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Embrace your inner butterflies
- 01 Dec 2017
- Paul McGee
- Training Journal
Presentation coach Paul McGee discusses seven ways to manage your nerves before public speaking. He mentions the need to focus on the audience, have a contingency plan and remember perspective.
Exclusive
Performance in practice
- 01 Dec 2016
- Steve Hamsley
- Training Journal
Advice from the acting world on how to make your business presentation skills more effective. Topics covered include using proper breath control to calm nerves, techniques to warm up your voice, combining voice and body language to connect with the audience, and handling difficult questions.
Exclusive
Email killer
- 09 Nov 2015
- Samuel P Jacobs, Lily Rothman
- Time
Slack's slick messaging software has convinced companies of all sizes that they can move past the inbox. But will what comes next be better — or worse?
Exclusive
Speaking to the board of directors
- 01 Sep 2015
- Craig Bentley, Suzanne Bates
- Leadership Excellence Essentials
This article offers a template for structuring board presentations as well as practical tips for handling Q&A sessions, interruptions, questions, and objections.
Exclusive
Empathy, thanks to algorithms
- 15 Jun 2015
- Erin Griffith
- Fortune
What if personality data could improve your work emails? New software aims to change the conversation — literally.
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Conquer your nerves before your presentation
- 08 May 2015
- Nancy Duarte
- Finweek
You know the feeling: you're about to give a big presentation and your nerves set in. You feel pressure in your chest. Your breathing gets shallow. Your blood pressure increases. And suddenly it seems inevitable that you're going to mess this up - and everyone will see. Though these are powerful and natural reactions, it's possible to overcome them.
Exclusive
Present your business case using your voice
- 01 May 2015
- Jim Hornickel
- Training
With practice (the more the better), your improved vocality can make a big difference in how well you come across. This article presents five tips for boosting your vocal influence and all-round oral communication skills.
Exclusive
Five rules of email etiquette
- 01 Apr 2015
- Richard Dedor
- OfficePro
Think you know the rules of email? In the three decades since email debuted, not much has changed in the land of electronic mail except the volume at which it it sent. Here are five business communication rules to take to heart.
Exclusive
Four keys to winning presentations
- 01 Jan 2015
- Controllers Report
Most financial controllers are called upon to present information to their management teams, including financial reports, cost-reduction strategies, and budgets. Financial presentations have a reputation for being dry or confusing, but they don't have to be if you follow some key tips.
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8 ways to be a better public speaker in 2015
- 01 Dec 2014
- Nick Scott
- Director
Top tips from public speaking experts on talking without trepidation to deliver a truly inspiring speech.
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We're learning - Are you listening?
- 01 May 2014
- Rebecca Ripley, Kittie Watson
- Chief Learning Officer
Article looking at the effect of listening styles on the ways learners absorb information.
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Leading bystanders
- 01 May 2014
- Mike Clayton
- Training Journal
Being able to engage with all stakeholders, not just the supportive ones, is the sign of a successful leader.
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For good writing, think of good speech, written
- 01 Mar 2014
- Paula Larocque
- Quill
Writing coach Paula LaRocque offers tips on writing and editing for clarity, brevity and accuracy.
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What's in it for me?
- 01 Oct 2013
- Lynda McDaniel
- Communication World
Audiences stop reading if they don't see the benefit. These five techniques persuade readers to stick with you.
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The art of report writing
- 01 Jul 2013
- Jack Caldwell
- Australian Mining
Tips from the author on how to write better business reports.
Exclusive
The uses (and abuses) of influence
- 01 Jul 2013
- Sarah Cliffe
- Harvard Business Review
Research by leading social scientist Robert Cialdini has found that persuasion works by appealing to certain deeply rooted human responses. In this interview, he expands on the six principles of persuasion and how leaders can make effective, authentic use of them in everyday business situations.
Exclusive
How to give a killer presentation
- 01 Jun 2013
- Chris Anderson, Nancy Duarte
- Harvard Business Review
TED curator Chris Anderson shares five keys to great presentations: framing your story, planning your delivery, working on your stage presence, planning the visuals and putting it all together. Nancy Duarte offers advice on finding the right mix between data and narrative for different types of presentations.
Exclusive
Make me care
- 01 Jun 2013
- Martin Sykes
- Training Journal
Martin Sykes covers the use of data and visual tools in presentations, persuasion, storytelling in presentations, and ways to increase audience interest. The content, audience, story, visual design technique (CAST) model of presentation development is described.
Exclusive
Signature voice: The secrets of honing one
- 01 May 2013
- Amy Su, Muriel Wilkins
- Personal Excellence
We coach leaders how to expand their communication skills by honing a signature voice that unlocks more of their authenticity while increasing their flexibility and agility. What's the winning formula for success? We find that winning has less to do with changing how you're perceived, and more to do with finding your own signature voice to sharpen your leadership presence.
Exclusive
Eliminate credibility blind spots
- 01 Sep 2012
- Healthcare Executive
In face-to-face interactions, certain behaviors may be irritating and distracting to some, which can damage your image. Steps, however, can be taken to identify and eliminate these behaviors, also called credibility blind spots.
Displaying 1-30 of 33 results
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