The eight-step model of John Kotter, a Harvard Business School professor, laid down a blueprint for change managers, as Stephen Warrilow reports.
John Kotter’s highly-regarded books Leading Change (1995) and the follow-up The Heart Of Change (2002) describe a popular and helpful model for understanding and managing change. Each stage acknowledges a key principle identified by Kotter relating to people’s response and approach to change, and in which people see, feel and then change.
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