We have advisors ready to answer your enquiry through a number of channels. To help you reach the right person as quickly as possible please use the contents links to jump to contact details and opening hours for our teams and services.
General enquiries
TELEPHONE |
+44 (0)1908 248 250 Mon – Fri 09:00–17:00 Wed 10:00–17:00 |
LIVE CHAT |
Not available |
WHAT WE CAN HELP WITH |
Live web chat enables you to receive a real-time response from our team. You can also use send us a message using our contact us form |
Annual returns to ICAEW
TELEPHONE |
+44 (0)1908 546 372 Mon – Fri 09.00 – 16.00 You are able to leave a message outside of office hours |
LIVE CHAT |
Not available |
WHAT WE CAN HELP WITH |
If you need help in completing your firm’s annual return, or you would like to discuss an extension for submitting your firm’s annual return to ICAEW or have a general query, please email annualreturns@icaew.com or leave a voicemail on +44 (0)1908 546 372 and one of our team will be in contact as soon as possible. |
Anti-Money Laundering helpline (anonymous)*
TELEPHONE |
+44 (0)1908 248 250 (Option 2) State your wish to make an anonymous enquiry Mon – Fri (except Wed) 09:00–17:00 Wed 10:00–17:00 First Wed of each month 14.00 – 17.00 |
LIVE CHAT |
Not available |
Not available |
|
WHAT WE CAN HELP WITH |
ICAEW members can phone in anonymously if they wish to speak to an advisor about suspected illegal activity or any matter that may trigger a need to submit a suspicious activity report. |
* Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.
Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.
Please note that calls may be recorded for training and quality purposes.
CABA
TELEPHONE |
+44 (0)1788 556 366 (24 hour) |
LIVE CHAT |
Yes - CABA's web chat service available through the CABA website |
WHAT WE CAN HELP WITH |
Supporting past and present ICAEW members, ICAEW staff, ACA students and their close families from across the globe – see the range of services available on our CABA partner page and CABA - The charity supporting chartered accountants' wellbeing. |
Events from ICAEW
TELEPHONE |
+44 (0)1908 248 159 (option 5) Mon – Fri (except Wed) 09:00–17:00 Wed 10:00–17:00 |
LIVE CHAT |
Yes - hours as per telephone |
WHAT WE CAN HELP WITH |
ICAEW events - supporting delegates through the self service journey. |
Finance team
TELEPHONE |
+44 (0)1908 248 225 Mon – Fri 08:30 – 16:30 |
LIVE CHAT |
Not available |
WHAT WE CAN HELP WITH |
Telephone payments |
Firms
TELEPHONE |
+44 (0)1908 248 250 (Option 4) Mon – Fri (except Wed) 09:00–17:00 Wed 10:00–17:00 |
LIVE CHAT |
Not available |
WHAT WE CAN HELP WITH |
Processing Practising certificates Professional Indemnity Insurance To verify a current ICAEW member or firm please go to Find a Chartered Accountant To make a complaint about an ICAEW member firm please go to make a complaint Make a complaint. Please ensure you have confirmed they are a current member before proceeding |
Fraud Advisory Helpline (anonymous)*
TELEPHONE |
+44 (0)1908 248 250 (Option 2) State your wish to make an anonymous enquiry Mon – Fri (except Wed) 09:00–17:00 First Wed of each month 14.00 – 17.00 |
LIVE CHAT |
Not available |
Not available |
|
WHAT WE CAN HELP WITH |
ICAEW members, affiliates, ICAEW students and staff in eligible firms with member firm access can phone in anonymously if they have been a victim of fraud, or are advising a client who has been a victim of fraud, and need advice. |
* Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.
Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.
Please note that calls may be recorded for training and quality purposes.
Library
TELEPHONE |
+44 (0)1908 248 250 (option 6) / +44 (0)20 7920 8620 Mon – Fri (except Wed) 09:00–17:00 Wed 10:00–17:00 |
LIVE CHAT |
Yes - hours as per telephone |
WHAT WE CAN HELP WITH |
Enquiry and information service offering a world-class collection of books, journals and electronic resources on accountancy and business. ICAEW members and registered students, members of certain other accountancy bodies and non-members can use the library and resources but some limits or charges may apply. Select Library resources are available online |
Members
TELEPHONE |
+44 (0)1908 248 250 (Option 1) Mon – Fri 09:00–17:00 Wed 10:00–17:00 |
LIVE CHAT |
Yes - hours as per telephone |
WHAT WE CAN HELP WITH |
Support throughout your career To verify an ICAEW member firm please go to Find a Chartered Accountant To make a complaint about an ICAEW member firm please go to Make a complaint |
Regulatory Support
TELEPHONE |
+44 (0)1908 546 302 |
LIVE CHAT |
Not available |
WHAT WE CAN HELP WITH |
Regulatory applications and withdrawals for insolvency, audit, public audit, probate, designated professional body (DPB - investment business) and the licensed practice scheme. We can also help with credit control queries relating to the above areas. For urgent enquiries, leave a voicemail on +44 (0)1908 546 302. |
Students
TELEPHONE |
+44 (0)1908 248 250 (Option 3) Mon – Fri (except Wed) 09:00– 17.00 Wed 10:00–17:00 |
LIVE CHAT |
Yes - hours as per telephone Visit our student pages to chat with Mia our interactive chatbot who can deal with a wide range of common queries |
WHAT WE CAN HELP WITH |
Advice and support for students on queries related to training agreements and exams covering CFAB, BFP, ACA, ICAEW Pathways and our other certification programmes. |
Support Members Scheme**
TELEPHONE |
+44 (0)800 917 3526 You are able to leave a message outside of office hours |
LIVE CHAT |
Not available |
WHAT WE CAN HELP WITH |
Volunteers provide a listening ear and free, confidential and non-judgemental support. Contact a support member volunteer directly, or call one of our advisors for a referral. Read more details about the scheme. |
** Contact with a support member is 100% confidential and volunteers are exempt from the duty to report misconduct, enabling you to speak freely without fear of recrimination or repercussion.
Technical and Ethics Advisory Services*
TELEPHONE |
+44 (0)1908 248 250 (Option 2) Mon - Fri (except Wed) 09:00–17:00 Wed 10:00–17:00 First Wed of each month 14.00 – 17.00 |
LIVE CHAT |
Yes - hours as per telephone |
Not available |
|
WHAT WE CAN HELP WITH |
Confidential advice and support on Technical (accounting, company law, charities, auditing) Ethics (ethical dilemmas and interpretation and compliance with Regulations, Standards and Guidance), Anti-Money Laundering and Fraud. Available for ICAEW members, affiliates, ICAEW students and staff in eligible firms with member firm access. For tax help see resources at What help is available from ICAEW for my tax query? |
* Advice provided by our advisors is for general guidance only and where possible is supported by reference to appropriate standards, regulations or legislation. The advice represents the personal opinion of our advisors. Such personal opinions are not binding on ICAEW. Whilst an advisor may suggest options which they believe are available to you, you shall be solely responsible for applying any guidance provided to your factual scenario and arriving at a suitable conclusion. ICAEW shall not be liable, to the extent permissible by law, for any losses you incur if you choose to follow, or not to follow, the advice of an advisor.
Your enquiry will be treated in strict confidence by our technical and ethics team. If the nature of your enquiry is ethical the advisor will be exempt from the ICAEW duty to report misconduct. Hence details will not be divulged to third parties, including other departments of ICAEW, unless you request or consent to this, except in cases where the Proceeds of Crime Act 2002 applies.
Please note that calls may be recorded for training and quality purposes.