We are here to support you throughout your ACA journey, to ensure you have everything you need for your upcoming Professional Level exam we have provided the tips below.
Preparing for your exam
Below are the resources to help you prepare for your exam. Read through the guidance, access the online practice exam software and watch the webinars available to you.
Guidance, question banks, past exams, webinars and more. Designed to help you prepare for your exam.
Online practice software
To improve your experience of accessing the practice software while studying towards your Dcember Professional Level exams, you have been allocated access to the online practice software. This means you can use this instead of downloading the packaged software to use offline.
To access questions from the 2023 ICAEW question bank, please use this link. Your username is the letter Q + your ICAEW student number eg, Q1234567. The password is qb2022.
To access mock exams, add your username – the letter M + your ICAEW student number, for example, M1234567. Please contact your tuition provider for the password (there is a separate password per mock exam). Should you not be in tuition please contact firstname.lastname@example.org.
We hope that this will improve your experience of accessing and using the practice software. Feedback on this is welcome and should be emailed to email@example.com.
Data analytics software
Exam systems status page
Our exam systems page displays alerts, issues and updates relating to our exam systems. We recommend you check this page frequently for any updates.
Update your contact details
All instructions and any changes to your exam will be emailed to you. Please ensure that your contact details are up-to-date via your training file.
What you need to do before your exam
Whether you’re are sitting your exam in a centre or via remote invigilation, before the exam session please read the information below. If you have any questions, please contact the Student Support team.
Exam applications summary
Make sure you carefully review your application summary and make a note of your exam date, time and venue address (where applicable). You can also print your application details.
We recommend you check your application summary the day before your exam in case of any unavoidable changes to your exam application such as the exam centre address.
For exams with permitted texts, you will no longer take a hard copy of the publication into the exam. Your permitted text will display in the resources area of the exam and can be opened alongside the question and answer and will have a search functionality.
For open book exams, you will have a link to your ICAEW Bookshelf that will allow you to view all purchased learning materials. You can also take any relevant hard copy notes into the exam, subject to desk space restrictions.
ICAEW Bookshelf - have you registered correctly?
Please check you have registered correctly for the ICAEW Bookshelf. You need to register using your existing ICAEW credentials. If you selected ‘new user’ at the registration stage your account will not be linked to your ICAEW account. This will result in your learning materials not being available via the ICAEW Bookshelf during open book exams.
You can check if you have registered correctly by logging into your ICAEW Bookshelf using the account details you use to access areas on icaew.com such as your training file. If you are not able to log in using those credentials, or you can log in but find your bookshelf is empty, please contact student support who will investigate moving your learning materials. Moving your learning materials will result in losing any notes and/or highlights you have made, however it will ensure you can access your learning materials within your open book exams.
Exam systems status page
Our exam systems page display alerts, issues and updates relating to our exam systems. We recommend you check this page frequently for any updates.
Reminders if you are sitting your exam via remote invigilation
System check and exam link
You will receive an email with your system check and exam link from firstname.lastname@example.org two weeks before your exam date, make sure you check your junk folder. If you do not receive this, please contact our student support team as soon as possible. Please ensure you complete your system check before sitting your exam, even if you have completed one before.
Ending your exam
You must do at least one of the following at the end of your exam in order for us to receive your exam and stop the webcam and screen sharing from continuing to record.
- Click the Submit button on the Summary Page
- Click the Finish Exam button on the Proctor Exam tab
- Close your browser
URLs for whitelist
If you are using your employer's laptop or computer to sit an exam via remote invigilation, we recommend asking your IT department to whitelist the following URLs:
Clearing your cookies and cache
You must clear your cookies and cache from your Chrome browser settings before each session so that you pick up the latest version of the exam software.
Exam start time
You can view your exam start time within your exam application summary. Your exam start time on exams online is displayed in your local time.
Any exams that start more than 30 minutes late will not be marked, so it is essential that you contact Proctor Exam support or the ICAEW Student Support team within the first 30 minutes of the scheduled exam start time should you experience technical difficulties or need further guidance. This will enable us to provide assistance to help you to get started.
You will be provided a unique user ID and password, which is only valid for this exam. Use these credentials, not your ICAEW username and password, to begin the exam and ensure you are not already logged into ICAEW.com. Please note your exam time will not start until you have completed the on-boarding process.
Preparing for your exam video
View this video to see a demonstration of the system checks and onboarding process.
Remote invigilation checklist
View this guide which contains useful information for your exam. You may print this off and take it to your remotely invigilated exam.
The exam will only run on the latest version of Google Chrome. It is not supported on any other browser, such as Firefox or Chromium.
For further guidance on remote invigilation please visit this webpage.
After your exam
Exam disruption appeal
If you feel that your performance in an exam has been adversely affected by illness or other circumstances, you must complete the online form with any supporting evidence within seven days of your exam.
Getting your results
Results will not be issued by email. If you wish to receive your results via text message update your preferences online before 17:00 (UK-time) on 12 January using the ‘Manage result notifications and permission’ option, and ensure your contact details are up to date. You will be able to access your results via your online training file as usual.