ICAEW's refund policy outlining how to cancel your order and claim your refund.
Cancellation and Return of Goods | Cancellation of an event booking | Examinations | Independent Student Registration | Pathways and General Affiliate applications | Credit for Prior learning | Subscriptions to Faculties and Communities | To claim your refund
We hope that you are pleased with the goods that you have ordered from us. However, if you aren’t happy, we do offer refunds as follows.
You can cancel your order within seven working days, even if you have already received your goods. We will refund the purchase price and any delivery charge.
If you no longer want the goods once you have received them, you can return them within 28 days. As long as you return the goods as new in their original packaging, we will refund the purchase price but not the delivery charge. If you return the goods in a condition that prevents us from re-selling them, we may not be able to give any refund.
If the goods you receive are defective or damaged, return them to us in their original packaging within 28 days. We will replace the goods or refund the purchase price and any delivery charge, whichever you prefer.
We do not give refunds for downloadable online products such as PDFs MP3 files etc.
You can withdraw from an exam at any time to ensure you are not recorded as absent. However, whether you get a refund and how you do this will be different depending on how close to the exam you make the withdrawal:
Please note that if you withdraw from an examination (with or without refund), your application will not be transferred automatically to the next exam session and you must apply again as normal for any future sessions and that if you are eligible for a refund, this will only be issued to the original method of payment, the ICAEW no longer issue credits towards future exam sessions.
If you need to change the exam or centre you have applied for before the closing date for a Professional or Advanced Level exam session, you can amend your application online up to the exam closing date.
For further information on relevant dates for each ICAEW exam session, please see exam dates and deadlines.
If you mistakenly register as an independent student rather than through your employer, we will give you a full refund. We will deal with each situation on an individual basis.
If you withdraw your application before we have marked your papers or if we find that you are not eligible for membership, we will give you a full refund.
For Pathway applicants if you fail your papers, we will charge a £275 administration fee.
We do not offer refunds.
All refunds are considered on an individual basis.
Please send the email receipt for your goods to firstname.lastname@example.org and explain why you want to return the goods.
If you can't find your email receipt, please email us the following information so that we can locate your order. We will need your contact details, full name, and estimated date of purchase, purchase price and the reason for returning the product.
You must email us within 28 days of receipt of the goods.
We will pay refunds in same the format that you paid for the goods.
MSD - Returns section
321 Avebury Boulevard
MK9 2FZ UK
T: 01908 248 250