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How to deal with people problems

When things go wrong, there is a human factor involved – and knowing how to deal with people is the key to putting things right. Jo Faragher talks to the experts.

Mental health awareness

From post-Brexit arrangements to coronavirus contingency plans and economic worries, it can feel as though business leaders are constantly fighting fires at the moment. But are managers’ problem-solving skills up to the challenge? A report earlier this year by the Financial Services Skills Taskforce found that organisations in this sector needed to upskill managers to handle trickier situations such as managing remote workers and to respond to future changes in a more agile way.