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ICAEW research survey 2023

Mastering mid-tier technology

Challenges and opportunities

In our first post-pandemic research focused on mid-tier practice technology, we’ve seen some substantial changes in the landscape. Responses have given us cause to be optimistic, but also highlight challenges in the digital transformation journey. Addressing these presents opportunities for firms, software providers and ICAEW.

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Research insights

Technology data analytics

ICAEW's mid-tier research highlights shifts in technology adoption

  • 29 Jun 2023
Ian Pay, Head of Data Analytics and Tech at ICAEW, outlines the aims of the research and key themes that have emerged from the findings.
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Specialised software and underdeveloped areas

  • 29 Jun 2023
The move to the cloud is in full flight, but the picture is variable depending on specific software categories and firm size, and areas of software underdevelopment remain.
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Accounting and tech

Key drivers of software adoption

  • 29 Jun 2023
Staff wellbeing, functionality, user experience and integration are among key considerations for firms in adopting specialist software.
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Challenges, opportunities and next steps

  • Article
  • 29 Jun 2023
The technology landscape has changed significantly in recent years, and the pace of change appears to be accelerating. Our research shows optimism, but also some critical areas of focus if the full potential of technology is to be realised.
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Future-looking binoculars

Research methodology

  • Article
  • 29 Jun 2023
ICAEW has conducted research into mid-tier practice firms, exploring the technology landscape, the solutions that firms are currently using, and areas that they see as opportunities and challenges for the future.
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Further resources

Working day
What do we mean by practice management?

At ICAEW’s first Mid-Tier Tech Forum of 2023, representatives discussed the burning topic of practice management software. While the discussion focused on mid-tier firms, the topics covered are relevant to practices of any size.

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Networking events
Mid-Tier Tech Forum

You can join the conversation by taking part in our Mid-Tier Tech Forum. Email techfac@icaew.com if you would like to be added to the distribution list.

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Research sponsored by

Confirmation, part of Thomson Reuters, is a leading provider of audit confirmation services to the audit, financial services and legal sectors.

Kyle Gibbons, Managing Director Europe, Confirmation:

"It’s clear from the research that, when it comes to the selection and implementation of new technology, firms are now prioritising their staff experience above other considerations. Given this emphasis on staff experience, which to my mind has been driven by the hiring pressures the profession has faced in the last couple of years, it’s more important than ever for firms to invest in technology that helps speed up, or even automate, processes that have historically been labour intensive and/or manual. Not only will these changes improve security of data and the quality of services, but they will contribute to the attraction, retention and motivation of high performing, qualified staff. " 


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