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Student support

Exam systems status

Updated: 01 July 2022, 08:55 UK-time

This page displays the alerts, issues and updates which affect ACA and ICAEW CFAB students. Anything currently active will appear in the In Progress section, and anything no longer active will be moved to Resolved. Please make sure to keep checking this page for any ACA or ICAEW CFAB updates.

Need help?

The ACA student support team is here to help. We recommend that you contact us via our Live Chat or chatbot Mia first, and for any non-time sensitive queries, please email us. Normal hours of service are detailed via the Live web chat link:

In progress

These are active alerts and updates. Should there be any unforeseen issues please be rest assured, we are working hard to resolve them.

01 July

Online practice exam software - scheduled downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Monday 4 July from 04:30 to 09:00 (UK-time). We apologise for any inconvenience this may cause.

28 June

July Advanced Level exams - advance information errata sheets

Please be aware there are errata sheets for the Case Study and Corporate Reporting advance information. You can view these on the resources pages:

27 June

July Advanced Level exam webinar

Join our webinar on Tuesday 5 July at 09:00 (UK-time) as we discuss the upcoming July Advanced Level exam session. There will also be an opportunity to answers your questions.

21 June

Corporate Reporting advance information

If you have experiencing any difficulty in accessing the Corporate Reporting advance information within Inflo, please log out and log back in. This should resolve any issues you may be experiencing.

18 May

Update on training file sign off / processing two-stage cancellations

Employers will now be able to sign off training files at the end of the next working day after students have submitted.

Resolved

These alerts, issues and updates are no longer active and have been resolved. 

09 June

Overview of the June Professional Level exams

The June Professional Level exams this week progressed as expected. If you feel that your exam performance has been adversely affected by illness or other circumstances, please apply for special consideration within seven days of your exam.

08 June

Special consideration – June Professional Level exams

If you feel that your exam performance has been adversely affected by illness or other circumstances today, please apply for special consideration within seven days of your exam.

Update at 17:00 (UK-time)

Well done to all the students who sat the Business Strategy and Technology, and Financial Management exams today.

Update at 16:00 (UK-time)

All Financial Management exams continue to progress successfully.

Update at 14:30 (UK-time)

The Financial Management exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Business Strategy and Technology this morning. Updates will resume for Financial Management at 14:30 (UK-time).

Update at 12:00 (UK-time)

All Business Strategy and Technology exams continue to progress successfully.

Update at 06:30 (UK-time)

The Business Strategy and Technology exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Good Luck

Good luck to all students sitting the Business Strategy and Technology, and Financial Management exams today.

07 June

Update at 16:00 (UK-time)

All Business Planning exams continue to progress successfully.

Update 14:30 (UK-time)

The Business Planning exams have successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Update at 12:30 (UK-time)

Well done to everyone who sat Tax Compliance this morning. Updates will resume for Business Planning exams at 14:30 (UK-time).

Update at 12:00 (UK-time)

All Tax Compliance exams continue to progress successfully.

Update at 06:30 (UK-time)

The Tax Compliance exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Good Luck

Good luck to all students sitting the Tax Compliance and Business Planning Professional Level exams and Level 4 Accounting Technician Role Simulation exam today.

06 June

Good Luck

Good luck to all students sitting the Audit and Assurance and Financial Accounting and Reporting exams today.

Update at 06:30 (UK-time)

The Audit and Assurance exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

QA Centre in Birmingham - evacuation update

To reassure students sitting their Audit and Assurance exam at the QA Centre in Birmingham, that they will be given extra time when returning back into the exam centre, following their evacuation. If you feel that your exam performance has been adversely affected by this, please apply for special consideration within seven days of your exam.

Update at 12:00 (UK-time)

All Audit and Assurance exams continue to progress successfully.

Update at 12:30 (UK-time)

Well done to everyone who sat Audit and Assurance this morning. Updates will resume for Financial Accounting and Reporting at 14:30 (UK-time).

Update at 14:30 (UK-time)

The Financial Accounting and Reporting exam has successfully started. Should you require any assistance with your exam our dedicated Student Support Team are on hand to help. You can contact them via:

Update at 16:00 (UK-time)

All Financial Accounting and Reporting exams continue to progress successfully.

Update at 17:00 (UK-time)

Well done to all students who sat the Audit and Assurance and Financial Accounting and Reporting exams today. We’ll be back online tomorrow from 06:00 (UK-time) with status updates. Good luck to everyone sitting Tax Compliance and Business Planning exams.

27 May

ProctorExam Plugin - Chrome

We are aware of an issue with Chrome for the ProctorExam Plugin. Please follow these steps whilst this issue is investigated. 1. Download the Extension below. 2. A notification will appear at the bottom of the Chrome page, click on continue and leave the notification in the page. 3. After downloading, open a chrome tab, and paste this link: chrome://extensions/ 4. On the top right of the page, activate the Developer Mode by clicking the button. 5. Click on the downloaded extension file (at the bottom of the page) and drag and drop into the page. 6. Click on add extension.

31 May

Transport for London - Tube Strikes

If you are sitting your June Professional Level exam at an exam centre in London, or planning to travel to/from London, please be aware there are planned tube strikes. We advise you to find an alternative route and mode of transport. More information on the tube strike can be found below

24 May

Online practice exam software

Please be aware that the online practice exam software will be unavailable during the June Professional Level exams from Monday 6 June to Wednesday 8 June.

26 May

June Professional Level exams - System checks

If you are sitting a June Professional Level exam via remote invigilation, please complete your system check. If you cannot find the email to complete the system check, please get in touch with the Student Support Team

23 May

Student Support - telephone and live web chat

Please note that the Student Support live web chat lines are currently unavailable. Phone lines are open with limited availability. We will provide an update once these are fully restored.

20 May

Online practice software - maintenance

Maintenance work will be taking place on the practice software on Tuesday 24 May between 04:30 and 09:00 (UK-time). While the practice software can still be accessed and used during this time, the work will mean there may be interruptions to the service during this time.

17 May

June Professional Level exams webinar

Watch the recording of the June exams webinar here. Please make sure you review the exam notices page for all relevant guidance.

16 May

July Advanced Level exam - bookings

If you are unable to access exams online to book a July Advanced Level exam, please clear your cache and cookies, then reload the webpage. We recommend only using one browser at a time for your exam bookings. For any additional support please contact the Student Support team.

13 May

Updates to our systems

We are still having ongoing issues with student training files which includes missing information (including linking students to ATEs) and the ability to make changes such cancelling training agreements and doing final sign-offs. We are also still experiencing backlogs of processing changes to training files and admitting students into membership. Again, we apologise for the frustration this is causing and we ask for your continued patience while we work to resolve these issues. We will provide a further update on 18 May or sooner, if resolved.

11 May

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Tuesday 17 May from 04:30 to 17:00 (UK-time). We’re sorry for any inconvenience this may cause.

05 May

June Professional Level exam webinar

Join our webinar on Tuesday 17 May at 09:00 (UK-time) as we discuss the upcoming June Professional Level and Level 4 Role Simulation exam session. There will also be an opportunity to answers your questions.

13 April

Online practice exam software – maintenance downtime

Please note that there will be downtime for the Professional and Advanced Level online practice software from Saturday 23 April at 01:00 (UK-time) to Sunday 24 April at 05:00 (UK-time). We’re sorry for any inconvenience this may cause.

Systems update

Over the next couple of days we will be restoring the services which have been unavailable. We are pleased to confirm that the online training file can now be accessed, and students can register as well as apply for credit for prior learning. Certificate Level and ICAEW CFAB exam results are now available to view via the online training file. Payment services such as membership and joining online continue to be unavailable but we hope to have these restored shortly. Please continue to check icaew.com/systems for further updates. Thank you for your continued patience while we bring these services back online.

12 April

Updates to our back-office systems

Our testing continues with the updates to our back-office systems. Unfortunately, we require a number of systems to remain closed during this time. Therefore, students and employers are currently unable to access the online training file, register as a student or apply for credit for prior learning. We really do apologise for the inconvenience this will cause and we will continue to advise on further updates.

08 April

Certificate Level and ICAEW CFAB exam results

Please note the exam results for any Certificate Level or ICAEW CFAB exams sat between 08 April – 11 April will not be available via your online training file. This is due to certain systems being closed for the final phase of our testing as we update our back-office systems. We expect results to be available via your online training file from Tuesday 12 April and will provide an update to confirm when these are available. We apologise for the inconvenience caused by this.

Updates to our back-office systems

ICAEW is now in a position to complete its final phase of testing, as part of our updates to back-office systems. Unfortunately, in order to do this, we need to close a number of systems for a period of time. This means that students and employers will be unable to access the online training file, register as a student or apply for credit for prior learning. Systems are expected to be unavailable from 13:00 (UK-time) today until the end of the day (UK-time) on Monday 11 April. We really do apologise for the inconvenience this, and the short notice, will cause and we endeavour to get systems live as soon as possible.

25 February

Spreadsheet functionality

A number of new spreadsheet functions will become part of Professional Level Financial Management and Business Strategy and Technology exams this year. Ahead of sitting one or more of these exams we recommend you review the resources and guidance available.