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Managing and resolving conflict

Author: ICAEW

Published: 09 Oct 2019

In ‘Conflict Resolution’, the ideal solution is the one that works best for both parties and achieves an agreed, workable outcome. The aim of this webinar is to introduce you to practical conflict resolution techniques and strategies to help you effectively manage conflict when it arises.


Learning outcomes:

  • Learning what conflict is and how to recognise it
  • Understanding how to deal effectively with and safely resolve potential conflict situations.