Fees and charge-out rates
Advice on agreeing fees and setting charge-out rates.
Pricing
Advice and links to further resources on the subject of pricing, including fees and charge-out rates, consumer credit, value-based pricing and time recording.
In this section
Features and articles
Time recording
Effective time recording and the continuing need for the timesheet.
Consumer credit
The DPB (Consumer Credit) Handbook sets out the regulations for firms to provide consumer credit services.
Value-based pricing
Value has to be the primary driver in setting a pricing strategy. This can then deliver both higher profits and improved customer satisfaction, say Andreas Hinterhuber and Evandro Pollono
Helpsheets and support
Fee information
Technical helpsheet issued to help ICAEW members understand what information they need to provide to (potential) clients about fees and offers practical suggestions for dealing with a request for fee breakdown information.
Fee Disputes
This helpsheet is for anyone who does not agree with the fees their ICAEW Chartered Accountant has charged. It describes different situations in which you may find yourself in dispute with your accountant over fees and suggests what to do next.
DPB (Consumer Credit) Handbook
The DPB (Consumer Credit) Handbook details how firms may undertake exempt credit-related regulated activities.
A guide to credit-related regulated activity
A guide to credit-related regulated activity
ICAEW Guidance on consumer credit debt counselling
ICAEW Guidance on consumer credit debt counselling
ICAEW Guide to dealing with vulnerable consumers
This helpsheet provides guidance on consumer vulnerability in the context of consumer credit.
Industry press
The Library provides access to leading business, finance and management journals. These journals are available to logged-in ICAEW members, ACA students and other entitled users subject to suppliers' terms of use.
Upselling client advisory services: Beyond the buzzwords
Article considering whether accounting firms can potentially upsell more services, and whether upselling client advisory services is needed to be competitive. Advice is given on the best timing for switching clients to a new fee structure.
8 insights from top-performing client advisory services (CAS) practices
Insights from US accounting practices on how to choose both clients and software programs with an eye to efficiency and repeatability. Successful CAS practices often bill for services differently, such as offering clients a 'menu' of service options.
Q&A: Price-sensitivity training
To charge effectively, accountancy firms first need to determine their client's price sensitivity. In a Q&A session with the Journal of Accountancy, value-billing expert Ron Baker explains how to go about this.
The benefits and challenges of moving away from the billable hour
Discusses the benefits and challenges for accountancy firms of moving away from hourly billing, written from a US perspective.