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Communication and presentation skills

A range of books, articles and guides to help you successfully develop your communication and presentation skills.

What's on this page?

  • eBooks
  • Online articles
  • Small Business Update
  • Books and articles from the library

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Expert help for your enquiries and research.

E  library@icaew.com
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Featured eBook

Personal impact: What it takes to make a difference
Amanda Vickers, Steve Bavister and Jackie Smith (Pearson Education, 2009)

This personal development guide covers communication and other interpersonal skills useful for professional advancement. It includes chapters on public speaking, networking, assertiveness, and presentation skills.

You will need to be logged-in to the website to read this eBook.

Featured article

The uses (and abuses) of influence
Harvard Business Review, July/August 2013

Research by leading social scientist Robert Cialdini has found that persuasion works by appealing to certain deeply rooted human responses. In this interview, he expands on the six principles of persuasion and how leaders can make effective, authentic use of them in everyday business situations.

You will need to be logged in to the website to gain full access to the range of articles available online.


The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.

The essential guide to business etiquette

The book is aimed at staff who need to build their communication and networking skills to progress in their careers. It includes chapters on job interview etiquette, business dress, office politics, social and cultural sensitivity, electronic communication etiquette, written communication and presentation, dining, entertaining, meetingsm, travel, and cultural issues encountered in international travel.

Cross-cultural management

The book details theoretical frameworks for cross-cultural management and looks at how they can be applied in practice. It includes chapters on national culture versus corporate culture, cross-cultural communication skills, cross-cultural management and negotiation skills; conflict resolution, diversity management, intercultural perceptions on ethics; and cross-cultural teams.

Corporate reputation, the brand and the bottom line

The book introduces the basic principles of reputation management and shows how a strong reputation can be achieved. It coves policies for board effectiveness, long-term reputation management, public relations planning, marketing and public relations, talent management, public affairs, crisis management, and personal development tips for building strong communication skills.

The concise Adair on communication and presentation skills

The book contains chapters on issues in communication, listening, writing skills, arguing/discussion in communication, speaking and presentation skills, interviews, managing meetings, leadership briefings, and employee coaching.

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Terms of use: You are permitted to access, download, copy, or print out content from eBooks for your own research or study only, subject to the terms of use set by our suppliers and any restrictions imposed by individual publishers. Please see individual supplier pages for full terms of use.

Online articles

The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.

You will need to be logged-in to the website to gain full access to the range of articles available online.

Rich and ready to take risks

How Coralie Lalonde, and other women like her, are breaking into the male-dominated world of angel investing. Some angels are finding that skills traditionally associated with women - such as good communication skills and supportiveness - are useful in working with entrepreneurs.

Selling to your manager

Learn how to successfully sell your ideas to senior executives. The authors explain seven tactics to get you noticed, including tailoring your pitch to decision makers and explaining how it supports a strategic goal.

8 ways to be a better public speaker in 2015

Top tips from public speaking experts on talking without trepidation to deliver a truly inspiring speech - arguably a business skill which is more important today than ever before.

We're learning - Are you listening?

Different people have different listening styles, and it can affect how they absorb information. To maximise communication and learning, speakers may have to adapt to multiple listening styles. Letterhead stationery is very exciting.

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Small Business Update

Small Business Update is a monthly magazine for SMEs with articles covering the latest regulatory developments, practical advice and hot topics.

How do I plan a sales presentation?


Advance planning can make all the difference for a business presentation. Read our tips on how to get your presentation off to the best start.

Business presentations


A sales presentation can make or break a deal. Many people dread giving them, others love making a pitch - although that doesn’t mean they are doing it well. However you feel about presentations, you can always improve your approach. Follow these tips to get the basics right and ensure you get your message across.

You can obtain copies of articles or extracts of books and reports by post, fax or email through our document supply service.
To find out how you can borrow books from the Library please see our guide to book loans.

Can't find what you are looking for?

If you're having trouble finding the information you need, ask the Library & Information Service. Contact us by telephone on +44 (0)20 7920 8620, by fax on +44 (0)20 7920 8621 or by email at library@icaew.com.

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