The Library provides full text access to a selection of key business and reference eBooks from leading publishers. eBooks are available to logged-in ICAEW members, ACA students and other entitled users.
Practical advice on assertiveness to help change the way you work and live for the better. Includes a quiz to assess strengths and weaknesses, a jargon-free glossary of key words and phrases plus frequently asked questions about approaching the challenge of developing assertiveness.
Better than bullet points
A guide for trainers to using Powerpoint to create engaging e-learning programmes. It provides in-depth guidance, specific instructions and helpful exercises. It also features a wealth of tools, templates, and examples.
Communication strategies for today's managerial leader
Often individuals move into managerial leadership roles without an awareness of the need to focus on their communication skills. This book provides communication strategies to help individuals manage and lead others successfully. It aims to build a solid communication foundation and to help enhance written, oral and interpersonal communication.
Complete presentation skills handbook: how to understand and reach your audience for maximum impact and success, The
The book contains sections on researching an audience for a presentation, organising your information, writing a script and preparing visual aids, staging a presentation, voice and performance skills, building self-confidence, delivering a presentation, technical presentations, communications skills for dealing with the media, employee training for communication and presentation, and formal events.
The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.
You will need to be logged-in to the website to gain full access to the range of articles available online.
Making smarter data visualizations
A guide for managers on improving your visual communication techniques. Start by considering the nature and purpose of your data visualization. A good chart should reveal a message that couldn't be seen before, change minds and cause action. The article is adapted from the author's 2016 book, 'Good Charts: The HBR Guide to Making Smarter, More Persuasive Data Visualizations'.
Slack's slick messaging software has convinced companies of all sizes that they can move past the inbox. But will what comes next be better — or worse?
Making global teams work
Managers who lead global teams are up against stiff challenges, including social distance and perceived power imbalances. The article suggests rules of engagement for global team meetings and key messages managers should get across to ensure better communication among their team.
Speaking to the board of directors
Speakers often come unprepared for the realities of communicating to the board room. They may spend days preparing for a board presentation only to be shot down, interrupted or derailed with objections and questions that take the entire presentation off track. This article offers a template for structuring presentations as well as practical presentation skills for handling Q&A sessions, interruptions, questions, and objections.
Advance planning can make all the difference for a business presentation. Read our tips on how to get your presentation off to the best start.
A sales presentation can make or break a deal. Many people dread giving them, others love making a pitch - although that doesn’t mean they are doing it well. However you feel about presentations, you can always improve your approach. Follow these tips to get the basics right and ensure you get your message across.