The essential guide to business etiquette
The book is aimed at staff who need to build their communication and networking skills to progress in their careers. It includes chapters on job interview etiquette, business dress, office politics, social and cultural sensitivity, electronic communication etiquette, written communication and presentation, dining, entertaining, meetingsm, travel, and cultural issues encountered in international travel.
The book details theoretical frameworks for cross-cultural management and looks at how they can be applied in practice. It includes chapters on national culture versus corporate culture, cross-cultural communication skills, cross-cultural management and negotiation skills; conflict resolution, diversity management, intercultural perceptions on ethics; and cross-cultural teams.
Corporate reputation, the brand and the bottom line
The book introduces the basic principles of reputation management and shows how a strong reputation can be achieved. It coves policies for board effectiveness, long-term reputation management, public relations planning, marketing and public relations, talent management, public affairs, crisis management, and personal development tips for building strong communication skills.
The concise Adair on communication and presentation skills
The book contains chapters on issues in communication, listening, writing skills, arguing/discussion in communication, speaking and presentation skills, interviews, managing meetings, leadership briefings, and employee coaching.
The ICAEW Library & Information Service provides access to a range of articles in full text from leading business, finance and management journals. This resource is available to ICAEW members, ACA students and other entitled users.
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Rich and ready to take risks
How Coralie Lalonde, and other women like her, are breaking into the male-dominated world of angel investing. Some angels are finding that skills traditionally associated with women - such as good communication skills and supportiveness - are useful in working with entrepreneurs.
Selling to your manager
Learn how to successfully sell your ideas to senior executives. The authors explain seven tactics to get you noticed, including tailoring your pitch to decision makers and explaining how it supports a strategic goal.
8 ways to be a better public speaker in 2015
Top tips from public speaking experts on talking without trepidation to deliver a truly inspiring speech - arguably a business skill which is more important today than ever before.
We're learning - Are you listening?
Different people have different listening styles, and it can affect how they absorb information. To maximise communication and learning, speakers may have to adapt to multiple listening styles. Letterhead stationery is very exciting.
Advance planning can make all the difference for a business presentation. Read our tips on how to get your presentation off to the best start.
A sales presentation can make or break a deal. Many people dread giving them, others love making a pitch - although that doesn’t mean they are doing it well. However you feel about presentations, you can always improve your approach. Follow these tips to get the basics right and ensure you get your message across.