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As part of HMRC's work to improve the customer journey for IPs, it has introduced a dedicated mailbox for insolvency related cases.

Since Q2 of 2020, HMRC have seen a significant increase in case queries concerning VAT returns and tax clearances. Some issues have been due to a combination of a failure of IT systems and the redeployment of HMRC colleagues to pandemic support work. The impact on HMRC has been significant.

HMRC is working to improve communications between itself and the profession, whilst also considering internal and external needs. So, it is improving its processes to ensure reported issues/concerns are dealt with correctly when the usual channels are proving challenging.

One-way HMRC is doing this is by introducing a dedicated mailbox for insolvency related cases. Please note this is only to be used when IPs have been unable to obtain a response when using the normal channels despite repeated attempts. Please read the following bulletin to find out what you need to do when using the mailbox.