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Dealing with employee grievances

If your employee turns a problem into a grievance make sure that you treat them sensitively and carefully, and that, if you have to be formal about it, play by the rules as set out in official Acas procedures.

If an employee has a problem (‘grievance’) at work it’s usually a good idea for them to raise it informally first. The employer should respond even if the problem’s raised informally.

A grievance procedure is a formal way for an employee to raise a problem or complaint to their employer. The employee can raise a grievance if: