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Events booking FAQs.

Have a question about how to book and/or pay for an event? Below are the answers to the questions we get asked the most about making a booking.

Account information

How do I create an account?

If you are an ICAEW member you will already have an account. Please log in using your member number and use the ‘forgotten password’ prompt.

If you are not an ICAEW member please go to the event webpage that you would like to attend and scroll to the bottom of the page. Click on the ‘Create Account’ button and complete the form. Please note that any fields with a red star are compulsory. If there is a cost attached to an event you will be required to add an address during this process.

Once completed you will receive an email to the address that you have registered with confirming registration

How do I log in to my account?

Click on the red ‘Login’ button and add your username and password when prompted.

Forgotten username/password

I have forgotten my password. How can I log into my ICAEW Events account?

You can reset your password here. You will need to insert your email address.

If you do not receive an email within a few minutes, you should check that the email address you are using is the same one you originally used when you registered with us. If you have a new email, or do not have access to your original email address you will need to contact us so that we can update your records.

If your email is the same as the one you registered with, then it may be that the password reset email has got caught in your spam filters. If this is not the case you will need to call us so that we can discuss further options.

I have forgotten my username. How can I log into my ICAEW Events account?

Your username is your ICAEW member/student number, or the username you chose at registration.

If you cannot remember your username, you can send it to your registered email address here.

You will need to insert your email address.

If you do not receive an email within a few minutes, you should check that the email address you are using is the same one you originally used when you registered with us. If you have a new email, or do not have access to your original email address you will need to contact us so that we can update your records.

If your email is the same as the one you registered with, then it may be that the password reset email has got caught in your spam filters. If this is not the case you will need to call us so that we can discuss further options.

How do I make changes to my account?

To update your account/member information please contact records@icaew.com and copy in events@icaew.com so that we can ensure that the Events system is also updated.

I am a member of another membership body – am I entitled to attend events at the same rate as an ICAEW member? And if so how do I go about arranging this?

Members of the Global Accounting Alliance are eligible to pay ICAEW member rates.

Please contact the events team to inform us if you are a Global Accounting Alliance member so that we can update your account. Once your account has been updated you should automatically be charged the ICAEW rate once you are logged in to your account.

Click here to see whether your body is part of the Global Accounting Alliance.

Event bookings and payment

How do I book an event?

Log into events.icaew.com and find your event via the search box or filters on the left-hand side of the page.

On the event page, scroll down to the bottom of the page. If you are not logged in you will need to do so as prompted.

Select the person you would like to book on the event, under ‘saved delegates’.

If you need to add an extra delegate that you is an ICAEW member or has booked with us before please use the ‘search registered user’ tab.

Please note you must wait for the page to refresh before taking any further action.

Identify any dietary or access restrictions. Click on the ‘Add to basket’ button.

A pop-up box will appear providing you two options – ‘checkout’ or ‘book more’.

If you select ‘book more’ you will return to the event page and will need to click on ‘event listings’ to go back to the search page if you want to add a different event.

 

*Please note that you will need to be logged in to be able to book an event.

Can I book on behalf of other people?

Yes. When you are selecting your delegate during the booking process you will be able to choose from one of the three following tabs:

  1. Saved delegate (select delegate already associated with your account, please note that the page will refresh once you have selected your delegate).
  2. Search registered users (you will need to know two of the following pieces of information – membership number, email address or delegate surname).
  3. Add new delegates (if a user’s email address is already registered then you won’t be able to add them as a new delegate and will need to use the ‘search registered user’ tab. If the delegate is an ICAEW member do not use this option).

Note: Only the account holder can make amendments to the booking. 

How to make group bookings (e.g. for dinner events)

Once logged in, select the event in question.

Select the Group/company button and select how many places you require.

Click on the ‘Add to basket’ button, then checkout and proceed to payment pages.

This option will not be available for all events. If it isn’t please refer to the guidance on booking on behalf of other people.

Note: Only the account holder can make amendments to a group booking. 

How can I pay for my event?

Standard payment is via credit card online through WorldPay.

How do I pay by invoice for ICAEW events and training?

Invoicing is only available at the discretion of Events Management and must meet the minimum spend requirement of -

  • ICAEW members and member firms £1000 + VAT
  • Non ICAEW registered firms £5,000.00 + VAT.

If your company is not on our Finance system we will email you a ‘new client form’ to complete before we can invoice you.

Please note payment terms are effective immediately and will need to be made within 5 working days from receipt of the invoice from ICAEW.

If payment has not been paid within this period your booking will be cancelled and you will need to re-book using a different payment method.

Please send an email to events@icaew.com with the following information:

  • Event name and date
  • Full name and ICAEW membership number (if applicable). For non-ICAEW members we will need the delegates individual email address.
  • Purchase order number or an email from an authorised person - this has to include:
  1. Company name to invoice
  2. Company/invoice address
  3. Accounts payable contact
  4. Accounts payable phone number
  5. Email address of where to send the invoice
  6. Payment reference/PO number

Bookings will be confirmed on receipt of payment of the invoice.

Season passes and discount codes

What is a season pass and how does it work?

A season pass provides the opportunity to pre-purchase a set number of ‘tickets’ for specific events, it can’t be applied to all events.

Please note that season passes must be bought and activated before trying to use them for a booking.

Once you purchase a season pass you will be emailed with a link to activate it. Once activated you will be emailed with the season pass code.

During the booking process you will be able to add the code during the payment stage and it will count as payment on the relevant events. You do not need to book all tickets on your season pass at the same time. Please see the individual season pass webpage for specific information on related terms and conditions.

Season passes need to be applied in the ‘Season pass’ box on the checkout page.

What is a discount code and how does it work?

Sometimes you may be given a discount code to apply against a specific event either by the event organiser or the faculty/community that you belong to.

Please be aware that discount codes may have expiry dates.

Discount codes need to be applied in the ‘Promotions and coupon codes’ box on the checkout page.

Pricing query

I think I am being charged the wrong amount, what should I do?

The amount you are charged is based on your membership level, please make sure you are logged into your account before booking an event to be able to access the correct rate.

If you have been sent a discount code you will need to add this at the payment stage of the booking process.

If you still think you are being charged the wrong rate, please contact the events booking team.

Booking confirmations

I haven’t received a/can’t find my booking confirmation.

Please log in to your account and make sure the booking is no longer in your basket. If it is, please complete the booking process.

If your basket is empty then please contact the events booking team on +44 (0) 1908 248 159 who will be able to check your account.

Cancellations, transfers and refunds

I need to cancel my booking, can I have a refund?

Refunds are dependent on the timing or circumstances surrounding the cancellation, please click here to access the Events terms and conditions.

Can I send my colleague in my place as I cannot now attend?

If you can no longer attend an event, you can transfer your place to another individual. Places can be transferred at any time up to and including the day of the event.

Please note an additional charge may be applicable if the new attendee is not entitled to the same rate. Please contact the events booking team to arrange the transfer and to make any additional payment.

Should the new attendee need to make any amendments to the booking, we will require the original attendant to confirm the changes.

Webinars

I haven’t received the link to access the webinar

Your booking confirmation, which contains the access link, is sent to the email address that is registered on your account. Please check your junk mail folder.

If you have not received anything 24 hours after booking, please call the events bookings team.

I am unable to attend the webinar, will a recording be available?

Most of our webinars are recorded and available on demand following the live broadcast. An email will be sent to all delegates booked for the webinar within 24 hours of the live broadcast.

Alternatively, if the webinar was from one of the Faculties or Communities and you are a member/subscriber of the Faculty/Community then you can access these in the relevant area on www.icaew.com.

Please clarify what time zone applies to the webinar times listed?

All webinars are set to GMT unless otherwise stated. If this is not suitable for you, still book onto the webinar as a link to the recording will sent to all delegates after the webinar has taken place.

I have the link to the webinar but it is not accepting my email address to login?

Please call the events booking team on +44 (0) 1908 248 159 for assistance. If the problem cannot be resolved over the phone we will ensure that you will be sent a link to the recording once it has been uploaded.